Dr. Bot Will See You Now – Why Healthcare is Starting to Look at Conversational Interfaces

Dr. Bot Will See You Now – Why Healthcare is Starting to Look at Conversational Interfaces

  I recently attended a chatbot meet-up put on by Delta Dental of Washington, featuring Lili Cheng, Corporate Vice President of the Microsoft AI and Research division, who spoke about AI and conversational interfaces. Conversational interfaces, such as chatbots and voice assistants, are a hot topic right now, and we’re seeing many of our clients trying to wrap their head around these...

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Coffee & Change, Episode 10: Discussing Change in the Power Industry with Interim CEO of NERC

Coffee & Change, Episode 10: Discussing Change in the Power Industry with Interim CEO of NERC

As utilities prepare for an uncertain future, WMP is helping our clients navigate the road to digital transformation, which comes with a lot of organizational change. Our OCM expert, Bill Kirst, talks with Charles Berardesco, the Interim CEO of North American Electric Reliability Corporation (NERC) to discuss the changes that are occurring in the power industry and the ever emerging and...

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Trust me, Fred. This Amazon thing is a Go!

Trust me, Fred. This Amazon thing is a Go!

I walked a few blocks up the street from West Monroe’s office with my colleagues to visit the newly-opened Amazon Go store. Having downloaded the app to our phones, we headed out the door to experience the store of the future on opening day. After waiting in line a few minutes, we were ushered in.…

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Why Every Salesforce Admin Should Use an IDE

Why Every Salesforce Admin Should Use an IDE

In an effort to become a more powerful Salesforce administrator, I’ve recently been knocking on the door of the developer world. You don’t need to master Apex to take advantage of developer tools. My favorite trick has been using an Integrated Development Environment (IDE) to speed up manual tasks, such as creating thousands of fields in minutes. …

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Why I Decided to Find a New Doctor

Why I Decided to Find a New Doctor

As I sat in my dermatologist’s office for the third time in a month, I couldn’t help but think about my dissatisfaction at being there. Was it the long wait time? The boring, sterile waiting room? Or was it the unfriendly staff who clearly couldn’t care less about me? There had to be some research that explained my frustration, especially as I realized I needed to search for a new doctor’s...

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Why Good Customer Service Is Not Good Enough—Even in B2B

Why Good Customer Service Is Not Good Enough—Even in B2B

Having good customer service is not good enough in today’s service industry. As technology rapidly evolves, so do clients’ expectations for a premium customer experience—and their expectations are being set by B2C businesses. If a company refuses to acknowledge and invest in a better customer experience, then its clients will migrate to competitors—perhaps even if the competitors’...

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Fun with the Force.com Migration Tool

Fun with the Force.com Migration Tool

If you haven’t used the Force.com migration tool to move metadata from one org to another you are missing out. While there are several ways to move metadata between orgs the Force.com migration tool is powerful and a great addition to your Salesforce toolbelt. There are tons of resources to get you going.…

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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