The Process of Digitizing the Utility Industry: Listening to Customers, Overcoming Barriers, Driving Initiatives, and Staying Secure

The Process of Digitizing the Utility Industry: Listening to Customers, Overcoming Barriers, Driving Initiatives, and Staying Secure

Utility representatives and service providers from North America and South America gathered at the UTC Power Grid 4.0 Digitalization Forum on Oct. 16-18 to discuss and debate the changes occurring in the utility industry. Utility executives presented on topics that included the business drivers of digitization, the keys to success on the path to digitization, and considerations on how to...

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4 Trends for Private Equity Operating Partners: Unclean Data, Cyber in a Box, Hoping for a Downturn, and Driving Digital Change

4 Trends for Private Equity Operating Partners: Unclean Data, Cyber in a Box, Hoping for a Downturn, and Driving Digital Change

Recently, several members of our M&A practice participated in the PEI Operating Partners Forum in New York City, where the private equity community gathered to share best practices on value creation. Here are four takeaways we found interesting and wanted to share: Behavior adaptability is insanely important to digital transformation. And they don’t mean adaptable businesses, they mean...

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How do Credit Unions Stay Relevant in the Age of Big Bank Mega-Tech Investments?

How do Credit Unions Stay Relevant in the Age of Big Bank Mega-Tech Investments?

Despite any lingering recession-era skepticism of big banks and their motivations, we are now seeing a significant shift in their favor – even among customers who were affected by the last downturn. The ten largest U.S. retail banks now manage 48% of total consumer deposits, up from 39% in 2009. This uptick is largely a result of their investments in digital technology.…

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4 Tips for Private Equity Firms to Maximize the Value of Digital Transformation

4 Tips for Private Equity Firms to Maximize the Value of Digital Transformation

The ability to transform businesses through digital is one of the greatest value creation tools available to private equity. While time constraints may present a challenge, prioritizing and implementing the right digital investments can be a highly effective way to deliver efficiency improvements, revenue and earnings growth, and drive a high return at exit.…

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Improve Workforce Productivity with Microsoft’s Power Platform

Improve Workforce Productivity with Microsoft’s Power Platform

SharePoint has always been a great tool for quickly solving business problems. Microsoft’s “Power Platform” is a potent solution that can enable business processes at a speed that’s hard to match and without hard-to-mitigate limitations. It’s a set of tools built on top of Office 365 that enables rapid creation of apps, data visualization and process automation...

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Empowering Enterprises Through Automation: Making the Case for RPA

Empowering Enterprises Through Automation: Making the Case for RPA

Robotics Process Automation (RPA) is a technology that has recently been top of mind for business leaders. This software, which facilitates the automation of highly manual and repeatable processes, has had notable success in the financial services industry. Given that 3 out of 4 hospital and health system CEOs reported cost reduction and efficiency as one of their top two financial priorities...

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Conversational Banking: Financial Services Firms Must Invest or Be Left Behind

Conversational Banking: Financial Services Firms Must Invest or Be Left Behind

Last year, I wrote about conversational interfaces and how they have the potential to disrupt business and technology paradigms over the coming years. To recap, conversational interfaces are an emerging high-level system design model where interactions occur in the user’s spoken or written natural language. Most commonly they are a voice-driven virtual assistant like Alexa or a text-driven...

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West Monroe Named in Forrester’s Latest Report “Now Tech: Digital Business Transformation Accelerators, Q4 2018”

West Monroe Named in Forrester’s Latest Report “Now Tech: Digital Business Transformation Accelerators, Q4 2018”

You can’t go far today without hearing the word digital. It’s a broad and often confusing word – digital means something a little different to everyone. What we do know is that it’s critical to think about how your business should be shifting in the digital world. We often talk to clients that need our help tackling broad digital issues – how to think about it, where to start, what’s next...

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Take the Next Step in Your Digital Maturity for Revenue Growth

Take the Next Step in Your Digital Maturity for Revenue Growth

To realize we now live in a digital world doesn’t take much. And as companies are looking to digitally transform—in what seems to be overnight— many struggle on where to start or understand which digital initiatives will drive revenue and ultimately increase their bottom line. According to our survey of over 400 business leaders, the results were clear: The more digitally mature your...

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Change is at the Heart of Digital, And the First Mile of Your Journey

Change is at the Heart of Digital, And the First Mile of Your Journey

West Monroe Partners released our signature research on an important topic, Digital Leadership. Surveying and curating insights from 407 business leaders on sixteen different elements of digital maturity, this report highlights key characteristics of digitally mature organizations seeking to increase revenue, growth, and profits in today’s dynamic markets. I was proud to contribute to...

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How Microsoft is Modernizing the Digital Workplace – Insights from the Ignite 2018 Conference

How Microsoft is Modernizing the Digital Workplace – Insights from the Ignite 2018 Conference

I recently attended the Microsoft Ignite conference where I spent my time attending sessions around Office 365, SharePoint, Teams, and OneDrive for Business. There was no shortage of announcements around the advancements Microsoft is making in the modern digital workplace with Office 365. We are seeing significant improvements across collaboration, process automation, intranet and all-employee...

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Using Customer Personas to Drive Human-Centered Design

Using Customer Personas to Drive Human-Centered Design

Too often, businesses make important decisions from an inside/out perspective; only thinking about what is important to the business but forgetting about the needs of their customers. How can organizations design something if they do not know who they are designing it for? Whether it is an in-store experience, a new technology, or a process for communicating with customers, businesses need to...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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