4 Ways to Manage and Retain Talent Through an Integration

4 Ways to Manage and Retain Talent Through an Integration

With 1 million more job openings than unemployed workers in the United States, retaining talent through an integration is more critical than ever. Whether your acquisition was driven by the desire to “acquihire” talent or retain existing talent to drive growth and business strategy, here are four tips to ensure you don’t lose your greatest assets during the deal process: If you didn’t...

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Manufacturing Today: Continuing to Grow When Talent is Scarce

Manufacturing Today: Continuing to Grow When Talent is Scarce

In the March 2019 edition of Twin Cities Business, reporter Ingrid Case investigated how attracting and retaining talent is limiting the growth potential of Minnesota’s largest private sector industry, manufacturing. Despite an average wage ranking second highest, manufacturing companies are losing the war on talent to other local industries like healthcare and high tech – leaving them...

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How Customer Demands Impact Warehouse Employee Engagement

How Customer Demands Impact Warehouse Employee Engagement

The distribution industry is going through a monumental shift. Industry disruptors, like Amazon, are constantly finding new ways to change the game. To keep pace with competition and mitigate the risk of lost business, many distributors are fulfilling each unique client request – regardless of how it impacts operations. In many cases, this means putting undue stress on warehouse staff to meet...

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5 Key Trends for CX Executives in 2019

5 Key Trends for CX Executives in 2019

New Year, New CX? Happy 2019! As customer experience (CX) professionals, 2019 is a critical year to demonstrate and articulate the tangible benefits and value of CX in our organizations. Here are five key CX trends that we believe organizations and their CX executives will focus on this year. Trend #1: Demonstrating and articulating the value that CX executives bring to the organization The...

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Change is at the Heart of Digital, And the First Mile of Your Journey

Change is at the Heart of Digital, And the First Mile of Your Journey

West Monroe Partners released our signature research on an important topic, Digital Leadership. Surveying and curating insights from 407 business leaders on sixteen different elements of digital maturity, this report highlights key characteristics of digitally mature organizations seeking to increase revenue, growth, and profits in today’s dynamic markets. I was proud to contribute to...

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EX is the New CX

EX is the New CX

Unemployment rates are at the lowest levels in 18 years. That’s good news for the economy, and even better news for workers – but bad news for companies trying to recruit and retain talent. Instead of preparing for the next downturn, companies are scrambling to find the people they need to grow their businesses right now.…

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Chicago, IL 60606
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