On My Mind: Core Systems, Security, and Innovation

On My Mind: Core Systems, Security, and Innovation

As we begin to wrap up this year, I’ve been reflecting on how we drive value to our clients. We believe strong, efficiently run and maintained core systems are the foundation on which businesses endures, grows, and innovates. We believe we provide value to our managed services clients by running these platforms well, so our clients can be better positioned to achieve and exceed their business...

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Lather, Rinse, Repeat: How Automation Improves Customer Engagement

Lather, Rinse, Repeat: How Automation Improves Customer Engagement

As business look to gain efficiencies, automation is gaining ground as a differentiator. For example, West Monroe’s Robotic Process Automation offering helps organizations accelerate their digital transformations. The main value driver of automation is allowing top talent to do more ‘high value’ work. In the managed services space, that means delivering a higher level of service to our...

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On My Mind: Cloud and Security

On My Mind: Cloud and Security

The market is at a pivotal point where use of cloud technologies has become the norm rather than the exception. With any new technology there is always an adoption curve. If your organization isn’t using cloud technologies you are likely behind the curve. For example, the Performance Services team at West Monroe has been converting the underlying tools we use to support clients to cloud...

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Don’t Take the Bait: Phishing Attacks

Don’t Take the Bait: Phishing Attacks

Phishing is one of the most pervasive security threats today and it’s only getting worse Over the last few years, phishing attacks have continued to rise as attackers refine strategies, execute successful programs, and make money. Attackers are taking advantage of end users to steal credentials or get them to click on malicious links.…

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Mid-market Cloud Adoption: More Reliable than the Weatherman

Mid-market Cloud Adoption: More Reliable than the Weatherman

As more enterprise scale organizations shift to using cloud technology providers, like Amazon Web Services, mid-market organizations are working to determine if moving some of their workloads to the cloud delivers the return that larger organizations are recognizing.  When we meet with clients, often we’re educating leaders on how cloud infrastructure and services differ from on premise...

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Moving to the Cloud:  Myth Versus Reality

Moving to the Cloud: Myth Versus Reality

Cloud computing solutions have been available for well over a decade. Software as a Service (SaaS) came to prominence first, followed closely by Infrastructure-as-a-Service (IaaS) solutions, then advanced Platform-as-a-Service offerings (PaaS), and now Function-as-a-Service, or “serverless” cloud hosting models, where the application requests compute resources without visibility or knowledge...

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Office 365 vs. G Suite: The dilemma of choosing between the behemoths and the benefits of Office 365

Office 365 vs. G Suite: The dilemma of choosing between the behemoths and the benefits of Office 365

Those who remember Microsoft’s Business Productivity Online Suite (BPOS) understand why there was such an interest in the release of Google Apps vs Office 365. Since their initial release, Google Apps has bloomed into G Suite and BPOS has evolved into Office 365. Both of which are capable of hosting a cloud based collaboration solution for companies of any size.…

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5 Steps for IT Spring Cleaning

5 Steps for IT Spring Cleaning

Spring cleaning may be an annual ritual for your home, but it is also a best practice in business. And in my area of business, IT operations, one of my favorite areas for “cleaning up” is making sure that our systems meet the availability and recovery expectations of our business. Our clients, and any enterprise for that matter, should consider the same approach.…

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The SSAE16 Audit Journey: The photo album

The SSAE16 Audit Journey: The photo album

A few months ago, I wrote about the journey of going through an SSAE16 audit.  I compared it to travelling with kids. After the trip, when you’re back in the daily routine, there is a point at which you start to sift through and organize your memories. Maybe you look fondly at your souvenirs. …

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Security challenges for the NOC – from bookcases to business operations

Security challenges for the NOC – from bookcases to business operations

Building pretty much anything from scratch typically presents challenges. Those simple looking Ikea bookshelves that are advertised as to be a simple build are always more involved than initially expected. If you work in a NOC, you can apply that logic to expanding a technical service offering. You can quickly start to appreciate the complexity associated with augmenting existing...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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