Most of us are aware we should get our oil changed every few thousand miles and change the filters in our furnace every couple of months. We perform these activities so that these systems that are critical to getting us where we need to go, or keeping our house comfortable, can perform at their best.…
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Recently, the West Monroe Partners Performance Services Dev Ops team was tasked with improving the functionality of a highly visible internal web application. This app was used by every employee at the company, and there were a number of enhancements and new features that had been requested. After an initial project assessment, it was determined that in order to deliver what was requested...
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Even as my kids get older, getting out the door still takes too long and there is way too much yelling (or so my kids tell me). Everyone knows what they need to do to get ready, what they need to bring, and when we’re leaving. Yet when the time comes to depart for our winter getaway, our final check reveals that my son didn’t pack any socks and my daughter packed for the right number of days...
Read MoreIt’s that time of year for many organizations. “What are we going to do next year and what will cost?” Often, trying to determine where to allocate resources, particularly as it related to technology, can be a challenging ordeal. “Should I keep that device after it’s out of warranty? Do I really need additional storage based on current projections? …
Read MoreAzure Active Directory: One to rule them all West Monroe Partners Performance Services team partners with organizations to help manage their infrastructure and organizational technology environment. For many organizations, Active Directory is central to operations, providing administration for user credentials and application access.
Read MoreWhat kind of relationship do you have with your IT service providers? Many organizations make the mistake of choosing an IT service vendor and not an IT service partner. West Monroe Partners’ Performance Services strives to build partnerships, not just a contract driven support relationship. Service providers in the traditional sense have been vendors. …
Read MoreIn a Remote Desktop Services (RDS) 2012 R2 environment, there are two common ways that users receive published resources. One way is through the “RemoteApp and Desktop Connections” applet in the Control Panel, typically controlled by Active Directory Group Policy and the other way is through the RDS Web Access webpage.…
Read MoreBusinesses choose to outsource IT services for many reasons that range from quality to cost to focus. The Performance Services (“managed services”) team at West Monroe Partners helps clients by outsourcing applications and infrastructure management. A key component of our offering is our Service Desk which is our face to our client’s employees and in some cases, our client’s...
Read MoreAs mentioned in our previous blog post, West Monroe Partners Performance Services practice is deploying ServiceNow to improve our service offering to our clients. Even before we complete our rollout, client enthusiasm is high, and a number have already volunteered to act as early adopters. On the surface, it would seem like the largest hurdle to clear would be getting clients to ‘buy in’ to...
Read MoreNetwork Monitoring Systems (NMS) are powerful platforms that can deliver monitoring services at many levels if implemented correctly – potentially providing a competitive edge. IT and business leadership often expect to get some sort of silver-bullet when implementing these platforms that will enable uninterrupted service and performance to its end users and customers, alike.…
Read MoreAs West Monroe Partners continues to grow our Performance Services practice, an upgrade to our IT service management system was identified as an important differentiator to our offering. After reviewing multiple systems, we ultimately settled on ServiceNow. The tool’s built-in modules for managing various aspects of service delivery and the flexibility to customize workflows within the tool...
Read MoreI work with dozens of companies on the development of their IT delivery strategy. The acceptance and attitude regarding cloud adoption has changed dramatically over the past few years. Previously, IT and business leaders were suspect of cloud technologies and hesitant to use them for anything other than low-business impact workloads. …
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