Upgrading Your Development Toolbox Can Improve Your Applications

Upgrading Your Development Toolbox Can Improve Your Applications

Recently, the West Monroe Partners Performance Services Dev Ops team was tasked with improving the functionality of a highly visible internal web application.  This app was used by every employee at the company, and there were a number of enhancements and new features that had been requested.  After an initial project assessment, it was determined that in order to deliver what was requested...

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Preparing for an SSAE 16 Audit is a lot like Traveling with Kids

Preparing for an SSAE 16 Audit is a lot like Traveling with Kids

Even as my kids get older, getting out the door still takes too long and there is way too much yelling (or so my kids tell me).  Everyone knows what they need to do to get ready, what they need to bring, and when we’re leaving. Yet when the time comes to depart for our winter getaway, our final check reveals that my son didn’t pack any socks and my daughter packed for the right number of days...

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Technical Assessments: Improved Budget Strategy and IT Control

It’s that time of year for many organizations.  “What are we going to do next year and what will cost?”   Often, trying to determine where to allocate resources, particularly as it related to technology, can be a challenging ordeal.  “Should I keep that device after it’s out of warranty?  Do I really need additional storage based on current projections? …

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Moving Domains in Azure

Azure Active Directory: One to rule them all West Monroe Partners Performance Services team partners with organizations to help manage their infrastructure and organizational technology environment.  For many organizations, Active Directory is central to operations, providing administration for user credentials and application access.

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Is your IT service provider a Vendor or Partner?

What kind of relationship do you have with your IT service providers?  Many organizations make the mistake of choosing an IT service vendor and not an IT service partner.  West Monroe Partners’ Performance Services strives to build partnerships, not just a contract driven support relationship. Service providers in the traditional sense have been vendors. …

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Performance Services: A combined distributed and centralized service desk can lead to better customer service

Businesses choose to outsource IT services for many reasons that range from quality to cost to focus.   The Performance Services (“managed services”) team at West Monroe Partners helps clients by outsourcing applications and infrastructure management.   A key component of our offering is our Service Desk which is our face to our client’s employees and in some cases, our client’s...

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Enterprise platform adoption: Engaging power users to help drive organizational change

As mentioned in our previous blog post, West Monroe Partners Performance Services practice is deploying ServiceNow to improve our service offering to our clients. Even before we complete our rollout, client enthusiasm is high, and a number have already volunteered to act as early adopters. On the surface, it would seem like the largest hurdle to clear would be getting clients to ‘buy in’ to...

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How Business and IT Benefit From A Network Monitoring System

Network Monitoring Systems (NMS) are powerful platforms that can deliver monitoring services at many levels if implemented correctly – potentially providing a competitive edge. IT and business leadership often expect to get some sort of silver-bullet when implementing these platforms that will enable uninterrupted service and performance to its end users and customers, alike.…

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IT Service Management: Where data and customer experience meet

As West Monroe Partners continues to grow our Performance Services practice, an upgrade to our IT service management system was identified as an important differentiator to our offering.  After reviewing multiple systems, we ultimately settled on ServiceNow.  The tool’s built-in modules for managing various aspects of service delivery and the flexibility to customize workflows within the tool...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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