A while back, I wrote that preparing for an SSAE 16 audit was a lot like traveling with kids. Now that we’re wrapping up the actual audit, I can easily say that the ‘itinerary’ we had in place for the trip served as an adequate guide. But, as with any family vacation, we had our share of frayed nerves, challenging discussions, and a couple of awkward moments.…
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Building pretty much anything from scratch typically presents challenges. Those simple looking Ikea bookshelves that are advertised as to be a simple build are always more involved than initially expected. If you work in a NOC, you can apply that logic to expanding a technical service offering. You can quickly start to appreciate the complexity associated with augmenting existing...
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As technology continues to transform the healthcare industry, firms that deliver health services, along with healthcare providers, are looking to invest their technology dollars in areas that can have the greatest positive impact on their customers. When budget time rolls around, decisions need to be made about investing in new innovations versus keeping the lights on.…
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WMP’s Performance Services team creates and updates Salesforce reports for our clients almost every day. From the simple mailing list to the complex snapshot matrix, we help users of all levels access the data they need in meaningful and accurate ways. What strikes me most about this is that, more often than not, these users could create and update the reports all by themselves.…
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Security is one of the fastest-evolving and most complex areas of information technology and a critical concern for companies in just about every industry. Threats to the security of data are increasing and organizations continue to struggle with the changing security landscape and regulations. Sadly, security incidents and data breaches are becoming common place in business today.…
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Most of us are aware we should get our oil changed every few thousand miles and change the filters in our furnace every couple of months. We perform these activities so that these systems that are critical to getting us where we need to go, or keeping our house comfortable, can perform at their best.…
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Recently, the West Monroe Partners Performance Services Dev Ops team was tasked with improving the functionality of a highly visible internal web application. This app was used by every employee at the company, and there were a number of enhancements and new features that had been requested. After an initial project assessment, it was determined that in order to deliver what was requested...
Read More Even as my kids get older, getting out the door still takes too long and there is way too much yelling (or so my kids tell me). Everyone knows what they need to do to get ready, what they need to bring, and when we’re leaving. Yet when the time comes to depart for our winter getaway, our final check reveals that my son didn’t pack any socks and my daughter packed for the right number of days...
Read MoreIt’s that time of year for many organizations. “What are we going to do next year and what will cost?” Often, trying to determine where to allocate resources, particularly as it related to technology, can be a challenging ordeal. “Should I keep that device after it’s out of warranty? Do I really need additional storage based on current projections? …
Read MoreAzure Active Directory: One to rule them all West Monroe Partners Performance Services team partners with organizations to help manage their infrastructure and organizational technology environment. For many organizations, Active Directory is central to operations, providing administration for user credentials and application access.
Read MoreWhat kind of relationship do you have with your IT service providers? Many organizations make the mistake of choosing an IT service vendor and not an IT service partner. West Monroe Partners’ Performance Services strives to build partnerships, not just a contract driven support relationship. Service providers in the traditional sense have been vendors. …
Read MoreIn a Remote Desktop Services (RDS) 2012 R2 environment, there are two common ways that users receive published resources. One way is through the “RemoteApp and Desktop Connections” applet in the Control Panel, typically controlled by Active Directory Group Policy and the other way is through the RDS Web Access webpage.…
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