How to Delete a Message from All Mailboxes in your Exchange 2010 or Exchange 2013 Organization

Let’s face it: IT fire drills happen. Nobody likes them and everybody tries to prevent them, but yet you’ve found this blog post because you have an urgent need to delete a message from every mailbox in your organization. Maybe there’s a virus infestation, maybe a disgruntled employee sent an inappropriate email to everyone, or maybe HR accidently sent around some social...

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How Delta Dental of Missouri used the power of the cloud to engage and grow their direct to consumer sales

Addressing the rapidly growing individual health insurance market is one of the single biggest challenges—and opportunities—health plans face today. Reforms such as the Affordable Care Act in the US has catalyzed an unprecedented spike in demand for consumer health insurance products. How can your health plan adapt quickly to not only meet this new demand, but differentiate itself from the...

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IT outsourcing: It isn’t necessarily an all-or-nothing proposition

Giving up control of information technology (IT) to outsourcing is always a difficult decision—for a variety of reasons that include staff tenure, critical business support, innovation, perceived strategic value, and the uncertainty of having an outside party perform the work with the same quality or passion. As a result, the pendulum of IT outsourcing has been swinging back and forth over the...

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Hits Keep on Coming: High Availability & Disaster Recovery at Healthcare.gov

When it comes to the IT challenges of the new Healthcare.gov Healthcare Exchange, the hits keep on coming.  Over the weekend, the healthcare.gov hosting vendor, Terremark (a subsidiary of Verizon), “experienced a failure in a networking component” and the attempted fix crashed the system.  The failure is in the “Data Services Hub,” which connects the exchange to other...

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Boots on the Ground, Head in the Cloud

I’ve been talking to you for the last couple of weeks, mostly about the cloud. Let’s face it: it’s been a bunch of technical mumbo-jumbo about infrastructure-as-a-service, five-nines of availability, and unplanned downtime. The cloud can’t possibly be yet another IT field consisting of nothing but buzzwords and acronyms, can it?…

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Internal Surveys: A Fast, Free BI Tool and 5 Simple Keys to Using Them Effectively

As evidenced by the proliferation of business intelligence tools and vendors, the pursuit of metrics and data is essentially ubiquitous to businesses of every size and industry.  Gartner predicts business intelligence software revenue will reach $13.8 Billion in 2013, climbing to over $17 Billion in 2016 (Source: CMS article citing Gartner).  Given the macro-level uncertainty...

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Are you Down with the Cloud?

In a previous post I discussed how an excellent IT enterprise is available 99.999% of the time – also called “5 nines.” In that piece I wrote about how an organization can incorporate cloud technologies while trying to achieve this ideal level of service. While this is certainly an admirable goal, I would be misleading you if I was implying that the cloud is the absolute most...

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Control is an illusion: Why a data center in the cloud is better than yours

I often talk with IT leaders about using public cloud technologies such as infrastructure as a service, platform as a service, or hosted multi-tenant applications.  Generally, I hear one of two different reactions: If my business users’ requirements can be supported by public cloud based technologies, I am happy to get out of the data center business (i.e., if I can push those headaches...

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Chicago, IL 60606
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