EX is the New CX

EX is the New CX

Unemployment rates are at the lowest levels in 18 years. That’s good news for the economy, and even better news for workers – but bad news for companies trying to recruit and retain talent. Instead of preparing for the next downturn, companies are scrambling to find the people they need to grow their businesses right now.…

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How Safe is your Supply Chain?

How Safe is your Supply Chain?

Over the years, the utility industry has developed an ingrained safety culture. When we think about these safety programs, we often think of the hard hat, the steel-toe boots, flame resistant clothing, keeping three points of contact as we climb the stairs, and dozens of other little things that can make big differences when it comes to safety.…

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Standardize to Transform: Retail’s Digital Journey

Standardize to Transform: Retail’s Digital Journey

Digital transformation is the new reality for the commercial world, and the retail industry is no exception. In fact, the theme of this year’s National Retail Federation (NRF) Big Show, which took place in January, was “retail transformation” and focused on four key elements: technology, business performance and growth, innovation, and partnerships and collaboration.…

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Will Robots Leave Me Jobless?

Will Robots Leave Me Jobless?

Regardless of your role in the workplace today, the thought has probably crossed your mind at least once or twice. Is the Jetsons era finally upon us?  From video phones to robot vacuum cleaners to tablet technology, the Jetsons cartoon that debuted more than 50 years ago has predicted a number of futuristic innovations.…

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AI + Sustainability: A Meaningful Equation for the Earth

AI + Sustainability: A Meaningful Equation for the Earth

By now you’ve likely heard the buzz around machine learning (ML) and artificial intelligence (AI).These technologies are poised to transform and improve countless aspects of our daily lives, from driver-less cars, to smart energy meters, to product recommendations on Amazon. At West Monroe, as business consultants and deep technologists, we keep a close pulse on how new advances in machine...

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How West Monroe Gets More by Giving More: Reflections on our National Day of Change

How West Monroe Gets More by Giving More: Reflections on our National Day of Change

This year, for West Monroe’s National Day of Change (NDOC), I had the opportunity to volunteer with the Salvation Army on a beautification project at the Chicago Temple Corps Community Center and Booth Manor Senior Residences. The Salvation Army was a perfect partner for NDOC because of its significant local impact throughout the Chicagoland area and our long-standing partnership with...

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Want to Show Your Commitment to Social Responsibility? Pursue a B Corp Certification

Want to Show Your Commitment to Social Responsibility? Pursue a B Corp Certification

Spring is upon us, which means many people in corporate America have recently completed the annual review process. The annual review process is a mechanism of accountability that gives an organization an opportunity to review employees’ goals achieved, progress made, as well as growth opportunities for the upcoming year. But how do companies hold themselves accountable to social and...

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The Human Side of Digital Transformation: The Consumer & Provider Relationship

The Human Side of Digital Transformation: The Consumer & Provider Relationship

Part 3: The Consumer & Provider Relationship This is the final blog of a three-part series discussing the key contributions of the human element within a digital strategy. The term “digital transformation” can prompt thoughts of a change related event that is purely technology driven; however, the opposite is true. To “go digital” requires a cultural shift that places human collaboration...

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Creating “Good” Jobs to Attract the Best Retail Employees

Creating “Good” Jobs to Attract the Best Retail Employees

In her book “The Good Jobs Strategy,” professor Zeynep Ton of the MIT’s Sloan School of Management, examines how today’s smartest retail companies invest in their employees to lower costs and boost profits. With today’s retail companies being challenged more than ever to motivate customers to visit their stores, retailers are continuously innovating to enhance their customers’ experience to...

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Debunking RPA Myths

Debunking RPA Myths

Robotic Process Automation (RPA) has paved the way for significant changes to the marketplace and will continue to do so in greater scale as it takes hold throughout the industry as companies seek low cost efficiency gains. Through automated ‘bots’, companies can save time, money, and valuable human talent as they leverage this developing technology.…

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222 W. Adams
Chicago, IL 60606
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