9 Idioms to a Successful UAT

9 Idioms to a Successful UAT

“How do we test an ERP system that we do not know how to use?” is a question often posed during ERP implementations during the User Acceptance Testing (UAT) phase. This is a tricky situation as the end users often have the most in-depth knowledge of the business processes and are most likely to find “bugs” during testing, but usually have the least familiarity with a new ERP system.…

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Numbers don’t lie. Liars use numbers.

Numbers don’t lie. Liars use numbers.

Numbers don’t lie. Liars use numbers. I had a professor tell me this once and it has stuck with me ever since. At first glance, it means people intentionally use numbers to misinform other people. In my opinion, I think he was implying that people have a tendency to misuse numbers unintentionally.…

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Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Attending NRF’s Big Show 2017 provided me with the opportunity to see how retailers, specifically their operations, are evolving.  We are in the midst of a technology revolution!  NRF offered everything from robots enhancing the customer experience to wearable technology improving the effectiveness of in-store teams.  The pace of change in how retailers go to market (omni-channel retailing...

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Coffee & Change: A New Podcast

Coffee & Change: A New Podcast

Bill Kirst, our West Coast Organizational Change Management Lead in Seattle, has kicked off a new podcast series on the topic of change management. In the inaugural episode, “Tackling Change in 2017”, Bill interviews his colleague Shawna Saffle, a Manager in our Operations Excellence Practice on how we manage change in life, in work and in the world.…

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NRF 2017: Prepare for Change

NRF 2017: Prepare for Change

I recently attended the 2017 NRF Big Show, one of the largest retail industry events of the year.  Everyone from retailers to vendors to technology companies attends the event to learn about the newest trends in retail.  Attendees also get to learn about what some of the best in class retailers are doing and network with other professionals in the field. …

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ERP Project Scenarios You May Find Yourself in…and How to Avoid Them

ERP Project Scenarios You May Find Yourself in…and How to Avoid Them

An Enterprise Resource Planning (ERP) solution is the nervous system of a business. ERP systems enable companies to improve efficiency and make smarter operational decisions. ERP projects can be transformational, long, and impact many functional areas of the business. These projects can be wildly successful, but too often they miss deadlines, go over budget, and cause many sleepless and...

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Sherlock Holmes: From an OCM Perspective

Sherlock Holmes: From an OCM Perspective

Having recently read the book, “Mastermind: How to Think like Sherlock Holmes” by Maria Konnikova, I quickly realized why I am so fascinated with anything that is based on the Arthur Conan Doyle books (as many of us are!) It is obvious that Sherlock’s methodical approach is actually quite similar to what West Monroe does when we have to assess a client, especially from a change...

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Designing an Effective Organization: The Levers Available to Leaders Looking to Implement Lasting Change (Part 2 of 2)

Designing an Effective Organization: The Levers Available to Leaders Looking to Implement Lasting Change (Part 2 of 2)

A major change has occurred in your business and your peers have suggested it is time to alter the company’s organizational structure. Before you grab the whiteboard marker and start drawing new org charts, it is imperative to slow down, fully understand the types of change your company will make, and how that change will be executed.…

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Approaching an SAP Carve-out like Peyton Manning

Approaching an SAP Carve-out like Peyton Manning

The common denominator of a championship caliber NFL team is great quarterback play.  One of the greats, Peyton Manning, recently retired after winning Super Bowl 50 and leading the Denver Broncos to four consecutive playoff berths. Most notably, he did so after switching teams and learning a brand new offense.  In the spirit of mid-season NFL analysis, let’s compare how Peyton Manning and...

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ERP Business Consultants: Excessive Overhead or Valuable Assets?

ERP Business Consultants: Excessive Overhead or Valuable Assets?

Successful ERP implementations are rarely highlighted. Poorly run implementations, on the other hand, produce spectacular failures and financial nightmares. With a myriad of pitfalls and complexity in ERP implementations, it takes more than just a strong understanding of everyday business or the latest technology to make an implementation successful. It takes a full team of dedicated...

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Who is Driving That Truck?

Who is Driving That Truck?

There is a recent phenomenon here in Pittsburgh, Pennsylvania. A small fleet of cars that drive the speed limit, stay perfectly centered in their lanes, and only turn left when they have the signal. Uber has been turning a lot of heads in the “Burgh” with their self-driving car pilot. Ride share passengers are the first to reap the benefits of automation in a controlled setting; however, the...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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