In the “Buy vs. Build” world of Pharma, Does Lab Productivity Still Matter?

In the “Buy vs. Build” world of Pharma, Does Lab Productivity Still Matter?

The cost of developing new drugs averages about $500,000 a day over 12 to 14 years (~$2.5B average cost per new drug). This high development spend has not translated into a meaningful number of additional new medical entities approved by the FDA (about ~35 per year). High development costs and thin pipelines have led many companies to shift towards a strategy of acquiring new drugs by...

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Embracing Your Team’s Culture

Embracing Your Team’s Culture

Have you ever worked with a culturally diverse team, vendor, or customer? If so, did you notice any differences in work behaviors or communication style? I recently attended the Willow Creek Association Global Leadership Summit, where a wide array of speakers came together to talk about leadership related topics, such as emotional intelligence, characteristics of a team player, the importance...

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Breaking Down and Generating Accurate Customer Service Time

Breaking Down and Generating Accurate Customer Service Time

With increasing competition from online retailers and delivery services, many brick and mortar retailers are facing challenges growing the physical and store portion of their business. Their challenges include: Limited merchandise Convenience of having product delivered Lower prices available online In order to maximize value from stores, retailers need to focus on customer service.…

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ERP Strategy and M&A Deals: A Necessary Couple

ERP Strategy and M&A Deals: A Necessary Couple

Verizon acquires Yahoo: What does this merger mean for the market? Yahoo recently joined Verizon’s ever-growing tech portfolio. Verizon’s acquisition of Yahoo will allow the major wireless carrier to become an impactful player in the digital media industry. As we consider the impact of this merger on the market, we should also consider a likely next step for Verizon: selection and...

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Why Can’t I Get People to Think Differently?

Why Can’t I Get People to Think Differently?

We have all heard the old adage from Albert Einstein: “the definition of insanity is doing the same thing over and over again and expecting different results.”  But have you ever thought about how this applies to driving transformational change within your organization?  One perfect example is customer experience transformation, which may involve claims or policy servicing. …

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You want who to do what?

You want who to do what?

From our past experiences, we have witnessed insurance companies tackle tough problems from their “siloed” perspective.  They may have the best intentions, but forget to consider others in the value chain or even within their own company.  In other cases, they have only looked at an issue from one lens – the process perspective or the role perspective. …

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How LeBron’s Championships Can Explain ERP Strategy

How LeBron’s Championships Can Explain ERP Strategy

LeBron James, three-time NBA champion and two-time Olympic gold medalist, is one of the best basketball players of all-time. With his recent return to the Cleveland Cavaliers from the Miami Heat, LeBron also boasts one of the most controversial careers in recent basketball history. But what can LeBron’s commitment issues teach us about Enterprise Resource Planning (ERP) systems?…

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Solving for Sustainability in the Supply Chain

Solving for Sustainability in the Supply Chain

40%, 48.8 million, and $1 trillion. These numbers given context may surprise you. 40%—the percentage of food wasted each year in the United States, with majority going to landfill. 48.8 million—the number of people living in food-insecure households in the United States. $1 trillion—the yearly retail equivalent of wasted food (not including costs for resources used in growing and...

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