Leveraging digital to reduce internal friction in your utility: What my personal tale can teach you

Leveraging digital to reduce internal friction in your utility: What my personal tale can teach you

Digital transformation is sweeping the globe, across markets and industries. Companies are looking to improve efficiencies by simplifying and streamlining operations through digital, which is the application of value stream mapping, technology, and a focus on enhancing customer and employee experiences. But what does this mean? Just because a manual process or interface is shifted to a digital...

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When Information Security Begins at Swim Lessons

When Information Security Begins at Swim Lessons

In my role as leader of West Monroe’s Performance Services practice, I advise clients on how they can improve their infrastructure, application, and security management practices.  Increasingly, those conversations focus on improving overall security posture. We believe a strong security program begins with the business strategy – understanding the risks the business faces as it relates to...

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Digital Workforce of Tomorrow – What Does It Mean for Companies Struggling to Make Sense of the Digital Divide?

Digital Workforce of Tomorrow – What Does It Mean for Companies Struggling to Make Sense of the Digital Divide?

West Monroe Partners recently hosted a round table in Seattle for local workforce, HR and technology leaders on the topic of the future of work. There was a broad range of companies at the table, including Starbucks, REI, Zumiez and Delta Dental of Washington. To start the discussion, we posed a question to the group: With the advantages of being a “digital” company so well documented (better...

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The Unsexy Side of Fintech

The Unsexy Side of Fintech

Fintech usually has a sexy connotation associated with it, so last week when I was in New York speaking at Bank Director’s FinXTech conference, I enjoyed the irony of being on a panel to discuss “The Unsexy Side of Fintech.” The conference primarily focused on discussing the impact of Fintech on the Financial Services industry, the current state of innovation, and what’s...

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Office 365 vs. G Suite: The dilemma of choosing between the behemoths and the benefits of Office 365

Office 365 vs. G Suite: The dilemma of choosing between the behemoths and the benefits of Office 365

Those who remember Microsoft’s Business Productivity Online Suite (BPOS) understand why there was such an interest in the release of Google Apps vs Office 365. Since their initial release, Google Apps has bloomed into G Suite and BPOS has evolved into Office 365. Both of which are capable of hosting a cloud based collaboration solution for companies of any size.…

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An agile, bottom up approach to data governance

An agile, bottom up approach to data governance

There has been a great deal of talk in recent years about how companies must adopt a data-driven strategy, however one aspect of doing this is typically forgotten: data governance. One of the key takeaways from Gartner’s Data and Analytics conference this past March was that through 2019, just 10% of companies will require oversight of operational information from line-of-business...

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5 Steps for IT Spring Cleaning

5 Steps for IT Spring Cleaning

Spring cleaning may be an annual ritual for your home, but it is also a best practice in business. And in my area of business, IT operations, one of my favorite areas for “cleaning up” is making sure that our systems meet the availability and recovery expectations of our business. Our clients, and any enterprise for that matter, should consider the same approach.…

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Post Go Live Tips for Salesforce to Help Your Team Embrace Change

Post Go Live Tips for Salesforce to Help Your Team Embrace Change

In my last blog on managing change related to Salesforce, I discussed the need for organizational change management skills to support the successful adoption of Salesforce. I recently had the opportunity to work with one of our leaders in Customer Experience who focuses on Salesforce and implementing CRM technology. Together, Mallory Loe and I worked with a client that was implementing...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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