Customers continue channel surfing. What are you doing to retain your insured?

Property and casualty insurance carriers are facing rapid and pervasive changes in how they acquire, retain, and grow customer relationships. Residual effects of the financial crisis, emerging competitors, changing demographics, and technology evolution are just some of the environmental factors forcing a shift within the industry. Customer retention becomes a central focus when designing...

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Would You Adopt Your Own Business Intelligence?

Recently, Gartner published a report revealing that business intelligence (BI – Reports, scorecards, dashboards, and ad-hoc analytic tools) has been adopted by only 30% of business users.  This means only 30% of business users are getting the tools and data they need to make decisions.  Conventional industry wisdom puts the BI deployment number at approximately 70% of the business user...

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West Monroe Partners Adds Enhanced Offerings to Managed Services Practices

Recently our Managed Services practice announced that we have extended our capabilities to provide support for Microsoft SharePoint, disaster recovery programs, and software asset management. The fully-integrated suite of offerings complement West Monroe’s established FITservices solutions, which include service desk, infrastructure management, and advisory services, as well as full IT...

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SalesForce.com: Round Robin, Round Robin, Assign Me a Record – For Free Please

Are you spending your valuable time assigning Salesforce.com Cases or Leads manually when you could be spending your time doing something more productive? Would you like for your Cases and Leads to be automatically assigned directly to your team members and distributed equally among them? If so, here are a couple of great, free Round Robin Assignment options to assist you.…

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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