Attracting Talent for Distribution: Start Small

Attracting Talent for Distribution: Start Small

The distribution industry is approaching a crossroads. With a workforce that is aging by the day, companies are having a hard time attracting and retaining employees across all levels of their organizations. According to Gallup Daily tracking, only 32% of employees in the U.S. are engaged. Employees are looking for work-life balance, flexibility in time, role, and location, and the opportunity...

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EX is the New CX

EX is the New CX

Unemployment rates are at the lowest levels in 18 years. That’s good news for the economy, and even better news for workers – but bad news for companies trying to recruit and retain talent. Instead of preparing for the next downturn, companies are scrambling to find the people they need to grow their businesses right now.…

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Standardize to Transform: Retail’s Digital Journey

Standardize to Transform: Retail’s Digital Journey

Digital transformation is the new reality for the commercial world, and the retail industry is no exception. In fact, the theme of this year’s National Retail Federation (NRF) Big Show, which took place in January, was “retail transformation” and focused on four key elements: technology, business performance and growth, innovation, and partnerships and collaboration.…

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Will Robots Leave Me Jobless?

Will Robots Leave Me Jobless?

Regardless of your role in the workplace today, the thought has probably crossed your mind at least once or twice. Is the Jetsons era finally upon us?  From video phones to robot vacuum cleaners to tablet technology, the Jetsons cartoon that debuted more than 50 years ago has predicted a number of futuristic innovations.…

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Creating “Good” Jobs to Attract the Best Retail Employees

Creating “Good” Jobs to Attract the Best Retail Employees

In her book “The Good Jobs Strategy,” professor Zeynep Ton of the MIT’s Sloan School of Management, examines how today’s smartest retail companies invest in their employees to lower costs and boost profits. With today’s retail companies being challenged more than ever to motivate customers to visit their stores, retailers are continuously innovating to enhance their customers’ experience to...

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The Perfect Storm for Energy Companies: Low Oil and Peak Demand

The Perfect Storm for Energy Companies: Low Oil and Peak Demand

The term “A Perfect Storm” is commonly referenced when multiple events occur simultaneously to create a worst-case scenario. Often overused, this phrase has become synonymous with many things, from cataclysmic weather events to financial crises. For the global energy industry, sustained low oil prices and the emergence of demand-side technology improvements across multiple fronts have created...

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Achieving the Full Potential of Your Warehouse Automation Investment

Achieving the Full Potential of Your Warehouse Automation Investment

We recently partnered with a large multi-site distribution client to conduct an assessment. They were operating with a mix of newer, automated facilities and older, highly manual facilities. In addition to the evaluating operational and management effectiveness, the client was interested in an analysis as to whether they were using their automation investment to its full potential.…

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Retail Is Still a People Business

Retail Is Still a People Business

It has been a few weeks since I had the opportunity to attend the National Retail Federation’s (NRF) Big Show, and while it’s easy to get lost in all the latest tech and AI/BI, one message remained consistent throughout: retail is still a people business. To be successful in today’s world, you need to have engaged employees that are equipped to deliver what your customers want.…

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The Digital, Flexible Future of Retail’s Workforce

The Digital, Flexible Future of Retail’s Workforce

Recently, I had the opportunity to attend the National Retail Federation’s (NRF) “Big Show” for the first time. As someone who has worked extensively in retail over the past 10 years, this was a great chance to see emerging industry trends and cutting-edge technology all in one place. I was particularly excited to experience all the buzz around what the next generation of retail employees and...

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Finding Your Operational “Needle in a Haystack”

Finding Your Operational “Needle in a Haystack”

Optimizing Processes to Increase Operational Efficiency What if every process was engineered to perfection and the term “inefficiency” didn’t exist? If that were the case, it would mean that an Industrial Engineer like myself would have A LOT of free time. But this isn’t the case for many organizations, so much of my time is spent finding small operational improvement opportunities that end up...

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Leveraging Experience to Scale an Implementation Across 100s of Sites

Leveraging Experience to Scale an Implementation Across 100s of Sites

Recently, we were part of a team that helped a logistics provider improve the efficiency of their cross-dock labor. West Monroe was brought in to help them identify improvements that would reduce overall operating costs and meet ever increasing customer demands around service and quality. In addition, the client was looking for a roadmap that addressed not just how to improve, but also how to...

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222 W. Adams
Chicago, IL 60606
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