Part I: What Does the Water Utility of the Future Mean for the Existing Workforce?

Part I: What Does the Water Utility of the Future Mean for the Existing Workforce?

The water utility landscape is evolving. Utilities are increasingly held accountable for issues related to water scarcity, water quality and flooding. As described in the first blog of our series, West Monroe believes that the Water Utility of the Future will need to develop innovative solutions to continue delivering safe drinking water and meeting growing customer demands; all under the...

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Breaking Down and Generating Accurate Customer Service Time

Breaking Down and Generating Accurate Customer Service Time

With increasing competition from online retailers and delivery services, many brick and mortar retailers are facing challenges growing the physical and store portion of their business. Their challenges include: Limited merchandise Convenience of having product delivered Lower prices available online In order to maximize value from stores, retailers need to focus on customer service.…

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Solving for Sustainability in the Supply Chain

Solving for Sustainability in the Supply Chain

40%, 48.8 million, and $1 trillion. These numbers given context may surprise you. 40%—the percentage of food wasted each year in the United States, with majority going to landfill. 48.8 million—the number of people living in food-insecure households in the United States. $1 trillion—the yearly retail equivalent of wasted food (not including costs for resources used in growing and...

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Healthcare Facility Design to Enable Better Patient Care

Healthcare Facility Design to Enable Better Patient Care

Recently, I completed my Fisher Global Service Fellowship as an American Red Cross volunteer placed within the Central Ohio VA Ambulatory Care Center. Based on the growing challenges mental/behavioral healthcare poses for the VA, the VA has started a new focus on team oriented care. This model, the Behavioral Health Interdisciplinary Program (BHIP), brings together a team of Psychiatrists...

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Utilities’ Aging Workforce: Then and Now

Utilities’ Aging Workforce: Then and Now

In the late 70’s and early 80’s a majority of people who began work at local utilities did so with the expectation of starting and ending their career with the same company. It was stable with low risk and good benefits: Why Not? Back in 2003, when I entered the industry as a recent college graduate, I noticed that a substantial number of employees were coming up on retirement after completing...

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Successful Resolutions: A Change Management Approach

It’s a New Year and therefore a new list of goals, resolutions and desires have been drafted, started and possibly even already abandoned! The traditional start to any new chapter, we begin with high hopes and expectations of grand achievements. As the year progresses, many of these items will be adjusted—if not all together dropped—as we slip back into day-to-day routines.…

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Large vs. Small: Why West Monroe Was Right for Me

As the countdown to graduation becomes a savory pastime, the inevitable questions flow from loved ones and peers: “where are you going to land when you graduate?” The question of what field to enter wasn’t nearly as difficult for me to answer as it was for others, and little did those asking the question realize I’d be flying on regional jets most Monday mornings.…

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Having a Catch with Your Employees

It shouldn’t come as a surprise that employee engagement directly impacts a company’s ability to flourish in the market. Actively engaged employees demonstrate a proven desire to work by going the extra mile for their job, and they understand the strategic objectives of their organization. The goal of this post is to explain the importance of holding employees in the highest...

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How to Effectively Communicate in a Competitive Market

There are many critical success factors for a project – one of the biggest is communications. Countless projects have failed tremendously not because they were poorly designed or executed, but rather because communication was not a priority.  It is not just communicating that a project is occurring; it is effectively communicating what is happening, when it is happening, how it is happening...

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Business Acumen and/or Technology Expertise?

The other day I came across an article regarding the top job skills employers are seeking for open positions. The study surveyed over 250,000 job postings in the U.S. and found the following top five skills in order of most to least important: Communications College Degree Time Management Teamwork Individual Motivation I’m no recruiting or staffing expert, but I feel like...

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How Retail Companies in Emerging Markets can Work Smarter

With the world’s second largest economy, China is a rapidly growing force within the global economic community. China has experienced remarkable growth rates averaging 10% for the last three decades, resulting in a strong demand for labor. For instance, total urban employment increased by 115 million from 2001 to 2011. However, as China’s economy continues to develop and the labor force must...

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A Perspective on Implementing Lean in Maintenance, Repair and Overhaul Business Functions

Introduction Lean implementations are proven to eliminate waste and promote better flow within the value stream. They can be applied to a variety of industries from manufacturing to healthcare, and production to service functions. In this blog, I’ll focus on Maintenance, Repair and Overhaul (MRO) business functions. Unlike traditional processes, MRO functions can have an extremely...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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