Giving Back with Your Passion

The recent holidays put focus on one of the greatest aspects of humanity: everyone seems to be in the spirit of giving and ready to pitch in for the less fortunate. There are numerous food drives, soup kitchens, and toy drives to donate time and money. Most organizations are looking for monetary donations and volunteers.…

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The Changing Face of Consumer Goods: The Impact of Technology

As an Industrial Engineer with a background in research and an interest in supply chains, I have been keeping abreast of recent retail and distribution news like some people keep up with pop culture. In particular, my interests lie in tracking how technology is changing the face of consumer goods. It goes without saying that over the past decade, the effect of technology on the state of the...

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2015…A Greener Year In Retail

After spending just under two weeks in Hawaii, it amazes me that these beautiful islands are a part of the United States. It feels like a tropical country being able to drive up 10,023 feet to the summit of Haleakala for the sunrise, and then spend the rest of the morning laying on the beach and swimming in the ocean.…

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Inventory Management and Realizing the Full Potential of Engineered Labor Standards in Distribution Centers

Inventory management is often talked about as a way to keep track of product to reduce shrink and maximize profits. However, poor inventory management can also affect the proper implementation of discrete labor management systems such as FLEXdls or Red Prairie. These systems rely on accurate item counts, case cube measurements, slotting sizes and case weights to produce accurate engineered...

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Contact Center Transformation: From Strategy to Inception

West Monroe Partner’s High Performance Contact Center team recently conducted a half-day workshop at the ICMI Contact Center Demo and Conference in Chicago.  We demonstrated how you can transform your contact center from the ground up – from organizational design, to reworking operations and strategy, to the technology and processes that support your goals. …

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Receiving Standards Made to Work Part I: It Begins with your Inbound

The Inbound. Is it the bottleneck of your operation? Throughout the duration of the inbound and outbound operations, any single hiccup from the inbound operations can compromise the successful execution of the operating plan and could very well affect customer service in the end.  Two critical ingredients to preventing these hiccups and executing consistently and efficiently are utilizing a...

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SKU Rationalization: The Need for a Holistic Approach in a Customer-Sensitive Marketplace

Retail merchandising decisions are often tough to make. The evolution of an increasingly competitive marketplace has forced retailers to take a hard look at the products they sell to see if it really makes sense to offer them from a business perspective. Additionally, multiple studies have shown that the sales floor is disproportionally occupied by products that collectively only make up a...

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Everyone’s Incentive – Avoid Making Your Incentive Program a Bottom Line Burden

Many in both labor and management would agree that incentive programs for warehouse employees on engineered labor standards (ELS) are beneficial to all parties involved.  They provide financial motivation for employees that demonstrate the ability to perform their job at a consistently high level.  Employees achieving at a consistently high level equates to shorter overall operating spans, and...

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Maximizing your Workforce Performance

For any operation, Engineered Labor Standards (ELS) provide a tool for you to benchmark how well your operation can perform.  The challenge for any operator is answering the question on “how” to achieve that level of performance.  Engineered Labor Standards require both the building of the standards and the ability to execute on those standards.…

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Transform your Retail Pharmacy through Process Innovation

Why should you invest, innovate and launch a new store concept for your pharmacies? There are many factors. Typically, a total redesign for a store happens once every few decades. So, when is the right time to do this time and cost intensive investment? Often, it is dictated by external signals – regulations, competitors, customer expectations, new offers in the market or the desire to...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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