Pulse 2019 and the Growing Maturity of Customer Success

Pulse 2019 and the Growing Maturity of Customer Success

Attending the Gainsight Pulse 2019 conference was a clarifying moment for anyone uncertain if the customer success mandate has reached maturity. This year, more than 5,500 industry professionals, representing nearly all functions, made their way across the booths and presentation halls of San Francisco’s Moscone Center for a full week’s worth of customer success focused discussions, best...

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West Monroe named in Forrester’s Recent Report “Now Tech: Salesforce Implementation Services, Q2 2019″

West Monroe named in Forrester’s Recent Report “Now Tech: Salesforce Implementation Services, Q2 2019″

Forrester’s recent report discusses how companies can navigate the ever-changing Salesforce product set and get to implementation faster by choosing the right partner based on their specific needs. The report provides insight into vendor size, functionality, geography, and vertical market focus. The right partner can help navigate the complexities of integrations, emerging products, commerce...

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Forrester CXNYC: “Breaking the Sound Barrier” with CX Transformation

Forrester CXNYC: “Breaking the Sound Barrier” with CX Transformation

The Forrester CXNYC Conference took place earlier this week, and I must say, it was one of the best I’ve attended in my career. It was a solid immersion in thought-leadership from Forrester on the state and direction of Customer Experience (CX). It was also a valuable chance to interact with my peers on where we see our clients heading, the challenges they are facing, and how we help them get...

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AMI Network Options: Identifying the Right Path for Your Water Utility

AMI Network Options: Identifying the Right Path for Your Water Utility

Join the discussion at AWWA ACE19: West Monroe and California American water explore the landscape of AMI network design As utilities continue to explore and deploy AMI, there is mounting pressure to use existing telecommunications networks, preventing redundant networks from being constructed across the same geography. Water utilities today have a myriad of options – privately owned, shared...

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Bringing REV Thinking to the Natural Gas Shortage in Westchester County

Bringing REV Thinking to the Natural Gas Shortage in Westchester County

In 2014, Governor Andrew Cuomo launched New York’s signature energy policy, Reforming the Energy Vision (REV). One of the goals of REV is to commit the state to reducing greenhouse gas emissions by 40%. While this goal is central to the policy’s purpose of creating a dynamic, clean energy economy, it is also not entirely aligned with the construction of new gas pipelines in the area.…

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World Water Day 2019: How can you make an impact?

World Water Day 2019: How can you make an impact?

Each year on March 22 the United Nations recognizes World Water Day, and each year we are reminded of the importance of water in our daily lives, its scarcity across the world, and the impact we can have on our most precious resource. World Water Day is centered on Goal 6 of the UN’s Sustainable Development Goals which seeks to “ensure access to water and sanitation for all” by 2030. …

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Flexport: Creating a Competitive Advantage By Being Less Competitive

Flexport: Creating a Competitive Advantage By Being Less Competitive

Last month, Silicon Valley powerhouse investor SoftBank announced a $1 billion investment into industry-disrupting freight forwarder Flexport. Softbank’s investment is an affirmation that successful PE firms investing in the freight industry are looking beyond the short-term capacity issues in the market, and instead looking at companies that are shaping the future of the industry.…

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Tackling the Cybersecurity Skills Shortage at the CyberForce Competition™

Tackling the Cybersecurity Skills Shortage at the CyberForce Competition™

Teaming Up with the Department of Energy and Argonne National Laboratory at the CyberForce Competition™ The US Department of Energy (DOE) hosted their CyberForce Competition™   in late 2018 within their network of National Laboratories across the United States. The competition was created with the goal of addressing the cybersecurity skill gap in the marketplace today.…

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Top Takeaways from GOTO Conference 2018

Top Takeaways from GOTO Conference 2018

This spring, we had the opportunity to attend GOTO Conference 2018, hosted at Chicago’s Navy Pier. Here are our key takeaways: Containers, Containers, Containers Microservices are one of the hottest trends in the technology industry right now, so it’s no surprise that the GOTO Conference dedicated a whole track to the topic.…

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The Business Value of Augmented and Virtual Reality

The Business Value of Augmented and Virtual Reality

While Augmented Reality (AR) and Virtual Reality (VR) technologies have languished over the past several decades, major technical advancements within the past few years have brought forth a resurgence of interest in these technologies. From the first AR/VR experiments in 1968, to the failure of the Nintendo Virtual Boy in the 1990s, to the explosive success of the Oculus Rift VR headset...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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