CES, Augmentation, and What it Means for Customer Experience – Our Visit to CES 2017

CES, Augmentation, and What it Means for Customer Experience – Our Visit to CES 2017

Ah, CES – the only Consumer Electronics Show that matters (i.e., the most media coverage). Our visit to CES began with a simple inquisitive question of not only what’s the next thing that will be integrated into our daily usage patterns. Spurred by our burning curiosity, we resolved to arrive at CES on the closing weekend, only to be met with lights and displays of such ferocity that it begs...

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Unity and Inclusion LA Sparks Dialogue on Diversity in Tech

Unity and Inclusion LA Sparks Dialogue on Diversity in Tech

This weekend, I had the opportunity to participate in the 2017 Unity and Inclusion LA event hosted by 500 Start-Ups; a special one-day event that brought together entrepreneurs, investors and the greater tech community to hold a dialogue about the future of diversity & inclusion in tech. While we did not don the signature pink knit hats, no one failed to recognize the significance of...

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NRF 2017: Prepare for Change

NRF 2017: Prepare for Change

I recently attended the 2017 NRF Big Show, one of the largest retail industry events of the year.  Everyone from retailers to vendors to technology companies attends the event to learn about the newest trends in retail.  Attendees also get to learn about what some of the best in class retailers are doing and network with other professionals in the field. …

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Trends and Takeaways from SQL PASS

Trends and Takeaways from SQL PASS

I recently attended SQL PASS Summit in Seattle, a conference focusing on Microsoft Data Platform users. The conference brings over 4000 people from around the world who all get excited about data to one place. This year, Microsoft unveiled a handful of new products and a slew of upgrades and new features to existing products.…

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Election 2016: A Presidential Case to be a Customer-Centric Organization

Election 2016: A Presidential Case to be a Customer-Centric Organization

Congratulations! You made it! It’s been a long, grueling season of campaigning, debating, speaking, and – FINALLY! – voting. Just like politicians, companies make promises to their customers on a daily basis – their brand promise. And just like politicians, some companies deliver on their brand promise…and others, unfortunately, do not.…

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The Sweet Spot for Otto’s Self-Driving Autonomous Trucks

Uber is moving forward at a rapid pace with testing self-driving autonomous trucks within it subsidiary Otto. Last week, in conjunction with Anheuser Busch, Otto transported 45,000 cans of Budweiser 120 miles in Colorado, with a driver only touching the wheel to get on and off the highway. Uber’s entrance into the freight hauling market will bring another disruptor and differentiator to...

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Key Takeaways from Dreamforce ’16

Key Takeaways from Dreamforce ’16

The dust has just settled on Dreamforce ’16 (DF16). Once again it was the perfect combination of business summit, tech convention, and rock concert that we’ve all come to expect. Whether you were able to attend this year or not, here are some of the observations that I took from a very packed agenda… AI is here.…

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Solving for Sustainability in the Supply Chain

Solving for Sustainability in the Supply Chain

40%, 48.8 million, and $1 trillion. These numbers given context may surprise you. 40%—the percentage of food wasted each year in the United States, with majority going to landfill. 48.8 million—the number of people living in food-insecure households in the United States. $1 trillion—the yearly retail equivalent of wasted food (not including costs for resources used in growing and...

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Customer Experience in a Pokeball?

Customer Experience in a Pokeball?

Pokémon Go is the latest and hottest trend in North America and Australia right now, but it has yet to go viral beyond these boundaries. The limited global presence is not due to a lack of international demand, as we’ve seen many clones appearing in China, but is perhaps because the robustness of data required is only available for development and use within those geographic territories.…

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ACE16: The Water Industry Continues to Transform Part 2

ACE16: The Water Industry Continues to Transform Part 2

The American Water Works Association Annual Conference and Exhibition served as a gathering place for members of different spectrums of the water sector. Speakers affiliated with utilities, vendors, non-profits and government agencies, and service firms presented their research and insights on the latest water trends and the biggest challenges facing the industry.…

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