Cybersecurity in the Age of Digital Transformation

Cybersecurity in the Age of Digital Transformation

Customer experience (CX) in the utility industry is undergoing dramatic change. Customers want more access to information, more choices to access information (such as mobile and social media) and enhanced ability to manage costs. To meet this need, utility companies are striving to engage their customers using data analytics, monitoring and control in the modern ecosystem of Internet of Things...

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Why I Decided to Find a New Doctor

Why I Decided to Find a New Doctor

As I sat in my dermatologist’s office for the third time in a month, I couldn’t help but think about my dissatisfaction at being there. Was it the long wait time? The boring, sterile waiting room? Or was it the unfriendly staff who clearly couldn’t care less about me? There had to be some research that explained my frustration, especially as I realized I needed to search for a new doctor’s...

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Off the Chain – Blockchain is Hot but Still Unproven

Off the Chain – Blockchain is Hot but Still Unproven

We are about 24 months into the hype cycle on Blockchain, measured by the volume of news that has started trickling out from institutional investors and software companies, as well as the recent surge of interest in Crypto Currency trading.  We are potentially looking at another 24 months from starting to see a real presence in the marketplace, so now seems like a good time to address where...

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Finding Your Operational “Needle in a Haystack”

Finding Your Operational “Needle in a Haystack”

Optimizing Processes to Increase Operational Efficiency What if every process was engineered to perfection and the term “inefficiency” didn’t exist? If that were the case, it would mean that an Industrial Engineer like myself would have A LOT of free time. But this isn’t the case for many organizations, so much of my time is spent finding small operational improvement opportunities that end up...

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What’s your Cloud Foundation?

What’s your Cloud Foundation?

Our cloud implementation project teams work with clients to execute their cloud strategies and roadmaps.  A key early step in the deployment process is to establish a solid foundation of cloud technologies and processes. We describe these projects as “Cloud Foundations,” and include the following objectives: Establish cloud provider account and billing frameworks Finalize naming...

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Three Tips for Successful New Year’s Resolution Planning

Three Tips for Successful New Year’s Resolution Planning

In many of my recent projects, I’ve worked with clients to define “Vision & Value” for their initiatives. The concept of “Vision & Value” is an organizational change management best practice that facilitates conversations with key executives to identify goals and success factors for a project, creates alignment among executives around those goals, and identifies...

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Growing a Passion into a Successful Business: Lessons Learned from the ACG Women’s Forum

Growing a Passion into a Successful Business: Lessons Learned from the ACG Women’s Forum

Having worked with entrepreneurs in the past, I’ve found many startup founders were driven by either a desire to “get rich quick”, or a desire to be “their own boss”.  In certain rare cases, however, you run into a founder that built a business around a long-held passion.  Rosie O’Neill is just that kind of entrepreneur: one that built a business around the childlike love of candy and her...

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Why Good Customer Service Is Not Good Enough—Even in B2B

Why Good Customer Service Is Not Good Enough—Even in B2B

Having good customer service is not good enough in today’s service industry. As technology rapidly evolves, so do clients’ expectations for a premium customer experience—and their expectations are being set by B2C businesses. If a company refuses to acknowledge and invest in a better customer experience, then its clients will migrate to competitors—perhaps even if the competitors’...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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