The Layman’s Guide to Bitcoin, Alt-Coins, and Blockchain, and What it Means for the Digital Customer Experience

The Layman’s Guide to Bitcoin, Alt-Coins, and Blockchain, and What it Means for the Digital Customer Experience

Bitcoin – we’ve heard so much of the term from news outlets, various blogs, and social media regarding how great (and risk-fraught) of an investment vehicle it’s become. From humble beginnings as a simple depiction of a virtual currency with the usage characteristics of real cash and the potential to become the de facto currency for worldwide transactions, to a storage of wealth that’s grown...

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Top 6 Ways to Combat Change Fatigue

Top 6 Ways to Combat Change Fatigue

When I read Bill’s blog “Where’s the Snooze Button on Change?” I was inspired to write my own perspective on managing change. And then I hit my own snooze button a few times in the last few months due to some competing priorities. Change fatigue is real – and something I observe often at clients.…

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Two Sides to Every Storm: Hurricane Irma and Providing or Depriving a Positive Customer Experience

Two Sides to Every Storm: Hurricane Irma and Providing or Depriving a Positive Customer Experience

Hurricane Irma made its second U.S. landfall on Marco Island, FL early Saturday afternoon. As one of the strongest hurricanes ever recorded in the Atlantic Ocean, the impact of the category five storm has been extreme. Irma’s wrath damaged areas from Southwest Florida to South Carolina, created one of the largest mass evacuations in U.S.…

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Protecting M&A Portfolios from Cyber Threats – It’s Not Just the Obvious Targets

Protecting M&A Portfolios from Cyber Threats – It’s Not Just the Obvious Targets

We spend a lot of time these days talking with private equity investors about the importance of cyber security for their target and portfolio companies. While there is general agreement that it is critical to identify and mitigate potential cyber security risks, those efforts often focus only on the most obvious targets—companies dealing in credit card data, personal financial information, or...

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Coffee & Change, Episode 6: Managing Change in Environmental Affairs

Coffee & Change, Episode 6: Managing Change in Environmental Affairs

Bill Kirst, our West Coast organizational change management lead in Seattle, shares the sixth episode of his podcast series on the topic of change management. In this episode, Bill interviews Brandon Ray, a graduate student at the University of Washington who studies Marine and Environmental Affairs and International Studies. They discuss the importance of understanding stakeholders in...

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Enabling the Next Generation Grid: The Potential of Energy Storage

Enabling the Next Generation Grid: The Potential of Energy Storage

All of us experience what amounts to “magic” in our daily lives: Every time we flip a switch to turn our lights on they do so instantly. The electric grid is one of humankind’s greatest engineering marvels, balancing electrical supply and demand within a close tolerance at every point along the network to keep our economy and modern way of life running at full speed.…

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Affordable Care Act – Moving Forward

Affordable Care Act – Moving Forward

After nearly a decade of uncertainty around the longevity of the Affordable Care Act (ACA), the law now stands to remain in place for (at least) the foreseeable future. In the wake of the latest repeal and replace failure, we can expect a new wave of bipartisan effort to amend and update the ACA in its current form to bring greater market stability, wider access to care, and lower costs.…

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Five Pieces of Advice I’m Taking from my Internship

Five Pieces of Advice I’m Taking from my Internship

After two and a half months as an intern on the Technology and Advanced Analytics team at West Monroe’s Seattle office, I’m taking a lot of advice with me back to school this fall. This experience taught me much more than what I could discuss in a single blog post, and I’m confident the skills I learned this summer will help me as I complete my final year of school and move on to the working...

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The Most Challenging Job in Retail

The Most Challenging Job in Retail

Having spent a dozen years in various retail leadership positions, I can confidently say that front line leadership (overseeing one store or multiple stores) is the most complex job. Today’s managers face a myriad of challenges: improving customer experience while overseeing a growing number of employees, effectively managing labor costs and turnover, implementing new technologies across a...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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