Our Commitment to #PressforProgress

Our Commitment to #PressforProgress

International Women’s Day presents an opportunity to unite and galvanize communities around a shared vision to Press for Progress towards equality for all. Yet, I think many people would agree that this is only one day, among 364 others, that reminds us that we should be working towards a universal goal for gender equality and women empowerment.…

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Winning the Battle for Customers: A Dinner Conversation with Bay Area Financial Services Leaders

Winning the Battle for Customers: A Dinner Conversation with Bay Area Financial Services Leaders

A dinner conversation among Bay Area execs about winning the battle for customers generates a surprising level of passion and intensity.  We saw this in spades at a recent gathering of financial services leaders at Prospect in San Francisco.  Once we were satisfied with the sharing of two vintages of our Director’s Reserve Cabernet, Don Peppers (formerly of Peppers and Rodgers) and Paul Hagen...

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Retail Is Still a People Business

Retail Is Still a People Business

It has been a few weeks since I had the opportunity to attend the National Retail Federation’s (NRF) Big Show, and while it’s easy to get lost in all the latest tech and AI/BI, one message remained consistent throughout: retail is still a people business. To be successful in today’s world, you need to have engaged employees that are equipped to deliver what your customers want.…

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Dr. Bot Will See You Now – Why Healthcare is Starting to Look at Conversational Interfaces

Dr. Bot Will See You Now – Why Healthcare is Starting to Look at Conversational Interfaces

  I recently attended a chatbot meet-up put on by Delta Dental of Washington, featuring Lili Cheng, Corporate Vice President of the Microsoft AI and Research division, who spoke about AI and conversational interfaces. Conversational interfaces, such as chatbots and voice assistants, are a hot topic right now, and we’re seeing many of our clients trying to wrap their head around these...

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The Digital, Flexible Future of Retail’s Workforce

The Digital, Flexible Future of Retail’s Workforce

Recently, I had the opportunity to attend the National Retail Federation’s (NRF) “Big Show” for the first time. As someone who has worked extensively in retail over the past 10 years, this was a great chance to see emerging industry trends and cutting-edge technology all in one place. I was particularly excited to experience all the buzz around what the next generation of retail employees and...

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Are You Prepared for the Utility of the Future?

Are You Prepared for the Utility of the Future?

The magnitude of opportunity and change facing utility executives is both exciting and overwhelming. With many facets of the business shifting all at once, it is difficult to balance successfully running today’s utility while transforming into a more efficient, more secure, customer-centric and safer organization. Through our observation of many utility environments, we believe that focusing...

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Making Healthcare Data Consumer Friendly: Chatting with Andrew Miller of Cambia Health Solutions

Making Healthcare Data Consumer Friendly: Chatting with Andrew Miller of Cambia Health Solutions

One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…

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The Rise of the Business-minded Technologist

The Rise of the Business-minded Technologist

We know business and technology teams often struggle to work together to drive results, but why? These two groups don’t always speak each other’s languages, don’t communicate with any regularity, and are struggling to overcome historical siloes. It’s driving a rift that is affecting your organization’s ability to perform at peak and innovate rapidly.…

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Blog Series – Part 1: Understanding Blockchain in Utilities

Blog Series – Part 1: Understanding Blockchain in Utilities

Most have heard of Bitcoin – the cryptocurrency currently rising in popularity and stock, and a hot topic of conversation. Bitcoin was created in 2008 as the world’s first decentralized digital currency by Satoshi Nakamoto. Bitcoin is the poster child for blockchain technology, but its rise to stardom raises questions regarding its role in various industries outside of banking and...

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