Virtualizing Skype For Business

Virtualizing Skype For Business

As more and more applications are evolving into a virtual format from a physical footprint, we are seeing a trend around businesses virtualizing real-time applications that handle voice communications.  Most customers I’ve worked with have VMware in their enterprise for virtualization and are using these environments for virtualizing voice platforms like Microsoft’s Skype for Business. …

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Leveraging Experience to Scale an Implementation Across 100s of Sites

Leveraging Experience to Scale an Implementation Across 100s of Sites

Recently, we were part of a team that helped a logistics provider improve the efficiency of their cross-dock labor. West Monroe was brought in to help them identify improvements that would reduce overall operating costs and meet ever increasing customer demands around service and quality. In addition, the client was looking for a roadmap that addressed not just how to improve, but also how to...

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Fun with the Force.com Migration Tool

Fun with the Force.com Migration Tool

If you haven’t used the Force.com migration tool to move metadata from one org to another you are missing out. While there are several ways to move metadata between orgs the Force.com migration tool is powerful and a great addition to your Salesforce toolbelt. There are tons of resources to get you going.…

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Blog Series: Business Relationship Management – Part 1

Blog Series: Business Relationship Management – Part 1

A Discipline or Role? This is the first of a three-part blog series explaining how Business Relationship Management (BRM) can be used as both a discipline and an enabler of digital transformation. To level set, digital transformation is the application of digital capabilities to processes, products, and assets to improve efficiency, enhance customer value, manage risk, and uncover new...

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Seven Myths About Credit Cards and Your Credit Score

Seven Myths About Credit Cards and Your Credit Score

As a member of the West Monroe Payments Practice, I work with our clients to help them develop payments strategies, products, and partnerships.  As both a professional and a consumer, I am frequently asked about credit card rewards, features, usage best practices, technologies, and more.  Over a series of blog posts, I will examine several of these topics in more depth.…

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Lessons Learned in Vegas: Top Ten Takeaways from Tableau Conference

Lessons Learned in Vegas: Top Ten Takeaways from Tableau Conference

Everyone knows ‘What happens in Vegas, stays in Vegas.’ While that may be true for some activities, after attending the Tableau Conference, #DATA17, we couldn’t help but share some of the key takeaways. Tableau, a data visualization platform, has been an industry leader in recent years (as recognized by Gartner and other organizations), and is known for its design-focused data visualizations...

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Blog Series – Part 2: DOE’s Grid Resiliency Pricing Rule

Blog Series – Part 2: DOE’s Grid Resiliency Pricing Rule

Compounding Inequality for Customers This second blog in a series discussing the Notice of Proposed Rulemaking (NOPR) issued by the Department of Energy (DOE) examines potential adverse effects on electricity customers. Aside from the debate around whether this NOPR would improve grid resiliency, the proposed pricing rule can fundamentally alter wholesale electricity markets.…

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Stranger (Internet of) Things: A couple of factors to consider before making the investment

Stranger (Internet of) Things: A couple of factors to consider before making the investment

We recently attended the IoT Summit Chicago hosted by the Illinois Technology Association. This conference gathered over 500 professionals from around the globe to collaborate on best practices and discuss future trends in the often discussed, but rarely understood “Internet of Things (IoT).” We took a moment to reflect on time the conference and identify some key takeaways to share with...

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Can New Pricing Models Capture the True Value of Water?

Can New Pricing Models Capture the True Value of Water?

Many water utilities are currently experiencing high sensitivity to demand and revenue fluctuations. As capital expenditures to maintain and upgrade distribution infrastructure become inevitable, many utilities are also facing increasing pressure to conserve resources and maintain water quality. Evaluating potential rate structures may reveal solutions to provide revenue stability while...

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222 W. Adams
Chicago, IL 60606
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