The Layman’s Guide to Bitcoin, Alt-Coins, and Blockchain, and What it Means for the Digital Customer Experience

The Layman’s Guide to Bitcoin, Alt-Coins, and Blockchain, and What it Means for the Digital Customer Experience

Bitcoin – we’ve heard so much of the term from news outlets, various blogs, and social media regarding how great (and risk-fraught) of an investment vehicle it’s become. From humble beginnings as a simple depiction of a virtual currency with the usage characteristics of real cash and the potential to become the de facto currency for worldwide transactions, to a storage of wealth that’s grown...

Read More
Top 6 Ways to Combat Change Fatigue

Top 6 Ways to Combat Change Fatigue

When I read Bill’s blog “Where’s the Snooze Button on Change?” I was inspired to write my own perspective on managing change. And then I hit my own snooze button a few times in the last few months due to some competing priorities. Change fatigue is real – and something I observe often at clients.…

Read More
Protecting M&A Portfolios from Cyber Threats – It’s Not Just the Obvious Targets

Protecting M&A Portfolios from Cyber Threats – It’s Not Just the Obvious Targets

We spend a lot of time these days talking with private equity investors about the importance of cyber security for their target and portfolio companies. While there is general agreement that it is critical to identify and mitigate potential cyber security risks, those efforts often focus only on the most obvious targets—companies dealing in credit card data, personal financial information, or...

Read More
Coffee & Change, Episode 6: Managing Change in Environmental Affairs

Coffee & Change, Episode 6: Managing Change in Environmental Affairs

Bill Kirst, our West Coast organizational change management lead in Seattle, shares the sixth episode of his podcast series on the topic of change management. In this episode, Bill interviews Brandon Ray, a graduate student at the University of Washington who studies Marine and Environmental Affairs and International Studies. They discuss the importance of understanding stakeholders in...

Read More
Day in the Life: Operations Excellence Intern Edition

Day in the Life: Operations Excellence Intern Edition

At West Monroe, we approach internships differently. To be the best, we need the best, meaning our interns accepted the challenge to go beyond the typical internship. Our interns took on an array of engaging, transformative challenges, ranging from assisting on client sites/projects, to developing new and innovative software. Specifically, our Operations Excellence interns had something to say...

Read More
Enabling the Next Generation Grid: The Potential of Energy Storage

Enabling the Next Generation Grid: The Potential of Energy Storage

All of us experience what amounts to “magic” in our daily lives: Every time we flip a switch to turn our lights on they do so instantly. The electric grid is one of humankind’s greatest engineering marvels, balancing electrical supply and demand within a close tolerance at every point along the network to keep our economy and modern way of life running at full speed.…

Read More
Affordable Care Act – Moving Forward

Affordable Care Act – Moving Forward

After nearly a decade of uncertainty around the longevity of the Affordable Care Act (ACA), the law now stands to remain in place for (at least) the foreseeable future. In the wake of the latest repeal and replace failure, we can expect a new wave of bipartisan effort to amend and update the ACA in its current form to bring greater market stability, wider access to care, and lower costs.…

Read More
The Most Challenging Job in Retail

The Most Challenging Job in Retail

Having spent a dozen years in various retail leadership positions, I can confidently say that front line leadership (overseeing one store or multiple stores) is the most complex job. Today’s managers face a myriad of challenges: improving customer experience while overseeing a growing number of employees, effectively managing labor costs and turnover, implementing new technologies across a...

Read More
Utility Industry Trends: Taking Stock & Reflecting

Utility Industry Trends: Taking Stock & Reflecting

The 3rd annual NY Energy Revolution Summit in New York City, was well attended and insightful. Speakers and panelists were dominated by utility executives and industry professionals sharing their respective experience in meeting the requirements of an industry in transition. While challenges remain to create a robust and customer-centric distribution system operator platform, progress...

Read More
Before You Change Your Technology, Change Your Operating Model

Before You Change Your Technology, Change Your Operating Model

The commercial lending industry has experienced tremendous growth in the last decade. Yet, commercial banks have not been at the leading edge of industry-altering changes. Further, the speed of these changes has placed a burden on middle-market and regional banking institutions to rapidly evolve or fall behind. Non-traditional lending sources, with altogether different operating models and...

Read More
Is Your Management Team Equipped to Drive Workforce Improvement?

Is Your Management Team Equipped to Drive Workforce Improvement?

Many companies look to increase the efficiency of their workforce through implementing new work methods, labor standards, and technology. However, a critical piece of the improvement process is often overlooked – performance management. According to Wikipedia, “performance management is the term used to refer to activities, tools, processes, and programs that companies create or apply to...

Read More
Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons