Blog Series: The Human Side of Digital Transformation

Blog Series: The Human Side of Digital Transformation

Part 2: Governance Modeling: A Central Component for Digital Transformation One of our clients posed a very interesting question about six months ago. Paraphrasing, he stated, “…anybody can build a bot, but nobody is providing a solution to govern them.” Over the course of the past six months, we have found many companies struggling with this question; however, the following reoccurring themes...

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Blog Series: The Human Side of Digital Transformation

Blog Series: The Human Side of Digital Transformation

Part 1: Shaping Consumer Demand with Business Capabilities This is the first of a three-part blog series explaining the human contribution within a digital strategy. From a foundational perspective, digital transformation is the application of digital capabilities to processes and products for improving efficiency, enhancing customer value, managing risk, and uncovering new opportunities for...

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The Future of Energy on Display at AEC 2018

The Future of Energy on Display at AEC 2018

The Advanced Energy Conference in New York City brought together utility and energy business leaders, researchers, technologists, and policy makers. A mix of plenary and breakout sessions were supplemented by exhibits and networking opportunities as attendees listened and engaged in discussion on the current state of the industry, and various futures on the horizon.…

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The Importance of Governance with RPA

The Importance of Governance with RPA

In a recent blog, I suggested that RPA technology is a tool, not a full-blown strategy. It is not an uncommon sentiment, however, for banks and other organizations to believe that tools are less complex than strategies and require less upfront consideration. This post highlights that, regardless of whether companies believe tools or strategies are more complex to design and implement...

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Four Guiding Questions to Determine if your Company is Ready to Invest in a Knowledge Management Strategy

Four Guiding Questions to Determine if your Company is Ready to Invest in a Knowledge Management Strategy

As executives seek to scale their business, there are dozens of critical systems, processes, and organizational structures that need to be evaluated in advance of significant growth. A critical piece often overlooked is the organization’s long-term strategy for process and procedure standardization, documentation, and storage, as well as the identification and distribution of best practices...

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World Water Day 2018: How will you be a better water steward?

World Water Day 2018: How will you be a better water steward?

Today, March 22, is recognized by the United Nations as World Water Day and focuses on the importance of water. Our water systems today face urgent and dire situations – Cape Town, South Africa is rationing water and quickly approaching “Day Zero,” when fresh water supplies will go dry. Officials in Flint, Michigan are returning to court, facing involuntary manslaughter charges as well as...

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The Perfect Storm for Energy Companies: Low Oil and Peak Demand

The Perfect Storm for Energy Companies: Low Oil and Peak Demand

The term “A Perfect Storm” is commonly referenced when multiple events occur simultaneously to create a worst-case scenario. Often overused, this phrase has become synonymous with many things, from cataclysmic weather events to financial crises. For the global energy industry, sustained low oil prices and the emergence of demand-side technology improvements across multiple fronts have created...

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What is Knowledge Management and Why Should My Company Care?

What is Knowledge Management and Why Should My Company Care?

Increasingly today, companies are in the business of applying knowledge to solve complex problems. As a result, executives in every industry rely heavily on the intellect of their employees and the established processes that carry their business. While this requires a highly skilled workforce, it also affords companies the opportunity to identify and adopt best practices, institutionalize the...

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Achieving the Full Potential of Your Warehouse Automation Investment

Achieving the Full Potential of Your Warehouse Automation Investment

We recently partnered with a large multi-site distribution client to conduct an assessment. They were operating with a mix of newer, automated facilities and older, highly manual facilities. In addition to the evaluating operational and management effectiveness, the client was interested in an analysis as to whether they were using their automation investment to its full potential.…

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Making Specialty Care Accessible: Talking with Melissa Johnson of Project Access Northwest

Making Specialty Care Accessible: Talking with Melissa Johnson of Project Access Northwest

One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…

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Current Salesforce Mobile App Limitations and Potential Workarounds

Current Salesforce Mobile App Limitations and Potential Workarounds

As the digital marketplace landscape grows, a reliance on the mobile application is becoming an increasing trend with Salesforce implementations. We recently partnered with a client who was implementing Salesforce globally and relied on the mobile application as the primary source of daily access. Through this project, we uncovered a few unique differences in the mobile app compared to...

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