Driving Business Value and Efficiency Using Kafka and Docker

Driving Business Value and Efficiency Using Kafka and Docker

Tracking user behavior is a must for all consumer facing applications. You want to know how the user is interacting with your user interface (UI) and how they feel about the user experience (UX). Let’s say an e-commerce site user is having difficulty navigating to the checkout page. Having immediate knowledge of this troubled user allows you to offer assistance in real time, perhaps in the...

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Why the Grid Mod Evolution is Not a One-Size-Fits-All Endeavor

Why the Grid Mod Evolution is Not a One-Size-Fits-All Endeavor

Grid Modernization represents the single largest transformation of the electric utility post-WWII. Investments in hardware and software in the digital age promise a more resilient and reliable grid poised to serve the U.S. well into the 21st century. In this article, we discuss the primary drivers of Grid Mod efforts, how they vary by utility, and how approaches have evolved over time.…

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AI + Sustainability: A Meaningful Equation for the Earth

AI + Sustainability: A Meaningful Equation for the Earth

By now you’ve likely heard the buzz around machine learning (ML) and artificial intelligence (AI).These technologies are poised to transform and improve countless aspects of our daily lives, from driver-less cars, to smart energy meters, to product recommendations on Amazon. At West Monroe, as business consultants and deep technologists, we keep a close pulse on how new advances in machine...

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3 Enablers to Water Utility Customer Centricity

3 Enablers to Water Utility Customer Centricity

Over the past few years, water utilities have begun to embrace the importance of a unified customer experience strategy – one that involves technological transformation, employee engagement, and process improvements. This customer-centric paradigm shift is primarily driven by changes to regulators focus on customer satisfaction, heightened increase to conservation, and the digital effect to...

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What comes first: Digital DER or Transactive Energy?

What comes first: Digital DER or Transactive Energy?

As distributed energy resources grow across the network, the method of managing DERs becomes an increasingly digital process – including opening new energy markets at the edge of the distribution grid. This is a very big opportunity for electric utility companies, but are they ready? The evolution of “digital DER” has seen the establishment of DER interconnection platforms, complete with DER...

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Easy Banking Wins Treasury Client Profits   

Easy Banking Wins Treasury Client Profits   

Treasury management services are a key source of profitable fees and low-cost deposits. In an industry that is more than 40 years old and increasingly commodified, product is important, but the overall quality of the customer experience is driving the difference between one bank and the next. The bells and whistles of yesterday are table stakes in today’s mature market.  …

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6 Issues Facing Water Utilities

6 Issues Facing Water Utilities

As we approach the midpoint of 2018, here are some of the top challenges West Monroe sees in the water industry. Water utility leaders continue to face issues produced by years of underinvestment — aged infrastructure, highly-public water crises, and unmet customer service expectations. Furthermore, as water utilities introduce new technology to address these issues, there are increasing...

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When Design Thinking Meets Data Science

When Design Thinking Meets Data Science

In the world of big data and predictive analytics the standard approach for gathering and analyzing data follows the CRISP-DM approach. While the CRISP-DM model has been a good approach on which to structure many projects, it suffers from the same issues waterfall-style requirements gathering approaches to software design have suffered from, including: Longer time to understand the...

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Who will win the loyalty of the customer of the future?

Who will win the loyalty of the customer of the future?

West Monroe attended the 2018 CS Week conference hosted in Tampa earlier this month. CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals globally. I attended CS Week a few years ago, and the big talk then was how “rate payers are now our customers, and they are demanding improved service.” Since then we...

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The Status and Future of REV

The Status and Future of REV

The 2018 New York Reforming the Energy Vision (REV) Summit, hosted by EUCI at National Grid’s Brooklyn headquarters last week, brought together leading industry experts and state policy makers to discuss the status and future of REV. Topics discussed included progress made toward REV goals, the technical and economic details of REV related pilot projects, and how New York’s energy...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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