Why Humans Matter Most When Designing Bots: UX Best Practices for Conversational Interface Design

Why Humans Matter Most When Designing Bots: UX Best Practices for Conversational Interface Design

Advanced digital capabilities in Artificial Intelligence (AI) and Natural Language Processing (NLP) will alter how people interact with data. The growing adoption of voice platforms like Amazon Alexa and Google Assistant, as well as messaging platforms like Facebook Messenger and Slack, means humans will interact increasingly more with technology through conversational interfaces (CI), rather...

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Don’t Take the Bait: Phishing Attacks

Don’t Take the Bait: Phishing Attacks

Phishing is one of the most pervasive security threats today and it’s only getting worse Over the last few years, phishing attacks have continued to rise as attackers refine strategies, execute successful programs, and make money. Attackers are taking advantage of end users to steal credentials or get them to click on malicious links.…

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Simplifying the Data Scientist: Agile Analytics for Improved Data Science Productivity

Simplifying the Data Scientist: Agile Analytics for Improved Data Science Productivity

As companies incorporate data science and machine learning to help them push into the new AI frontier, some are finding it difficult to get data science operationalized. We know organizations have data, and lots of it, but not every organization achieves the same level of agility from its analytics and data science initiatives, meaning one organization may see the impact of data science more...

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Network Appliances in the Cloud

Network Appliances in the Cloud

How I Learned to Stop Worrying and Love Native Functionality As more organizations adopt cloud platforms such as AWS and Azure, they are forced to consider how they want to manage their cloud networks. When every device is virtual, how will network teams deliver traditional network functionality that they are used to delivering with physical appliances like firewalls and load balancers?…

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Four Takeaways from the 2018 TOPO Sales and Marketing Summit

Four Takeaways from the 2018 TOPO Sales and Marketing Summit

This year’s annual TOPO Summit was billed as “the only event where the world’s best sales and marketing leaders share exactly what they do to achieve scalable revenue growth.” The specificity of that statement, it turns out, was quite accurate. The two-day event featured a one-hour welcome and broad industry overview from TOPO CEO Scott Albro, but the remaining time focused on breakout...

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DER Aggregation: Bi-Directional Data Flow Disrupting Bulk Power System Model

DER Aggregation: Bi-Directional Data Flow Disrupting Bulk Power System Model

Distributed Energy Resource (DER) advancement is the driver to create significant growth in two-way data flow between DER devices and grid control systems, as well as between DER owners/aggregators and other market actors. Driven by requirements to support greater amounts of renewables, our distribution grids are transforming to accommodate two-way electricity and two-way data flow on the...

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Improving Customer Experience with nCino

Improving Customer Experience with nCino

For financial services organizations, operating systems have the reputation of being inefficient and inconsistent due to a reliance on manual data entry, siloed activities, lack of system-wide integration, and providing low visibility across the entire enterprise. Apart from the frustrations felt by these systems’ users, customers often feel the brunt of these legacy systems due to the...

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Energy Harvesting: A Watershed Event for Increasing AMI Battery Life?

Energy Harvesting: A Watershed Event for Increasing AMI Battery Life?

What about AMI battery life? Water utilities throughout the United States are evaluating advanced metering infrastructure (AMI) as a way to improve meter read accuracy and reduce operational costs. In virtually every planning meeting, the topic of AMI battery life bubbles up. AMI devices are battery powered, and once the battery fails, the device must be replaced.…

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The Human Side of Digital Transformation: The Consumer & Provider Relationship

The Human Side of Digital Transformation: The Consumer & Provider Relationship

Part 3: The Consumer & Provider Relationship This is the final blog of a three-part series discussing the key contributions of the human element within a digital strategy. The term “digital transformation” can prompt thoughts of a change related event that is purely technology driven; however, the opposite is true. To “go digital” requires a cultural shift that places human collaboration...

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Dealing with Cloud Lock-In

Dealing with Cloud Lock-In

  During our cloud advisory projects, we frequently address concerns of “lock-in” to prospective single cloud providers. Optimizing vendor relationships in a modern IT environment can be challenging, so keep in mind some aspects of this multi-sided problem. Your business has been locked into technologies for years, the challenge is selecting the right ones.…

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