Office 2013 – Custom Properties in Mail Apps

From a web developer’s perspective, Office 2013 has brought about some very interesting possibilities. Take, for example, Mail Apps. Mail Apps are HTML & Javascript applications that run inside Outlook 2013 — both on Office 365 and on the traditional desktop client. Prior to Office 2013, getting any type of custom functionality into Outlook required a plugin — cumbersome...

Read More

VDI: Plenty of Potential, but do the Homework Before Diving In

There is no doubt that virtualization has become mainstream in corporate IT.  But as companies look at additional ways to reduce cost, increase security, speed deployments of operating systems and applications, and greatly enable a mobile workforce, Virtual Desktop Infrastructure (VDI) has become more appealing, particularly in mid-sized organizations. Gartner analysts agree that medium-sized...

Read More

What’s New in Authentication for SharePoint 2013 Preview

Last week Microsoft released the preview for the next version of SharePoint Microsoft SharePoint 2013. With a new version comes new features and capabilities, both of which SharePoint 2013 has plenty. During the course of this blog series I will be covering new topics in authentication for SharePoint 2013 Preview. This first post will be an overview of the new authentication capabilities...

Read More

What’s your strategy to reduce your labor cost by 10% without sacrificing quality or customer service?

Many banks use an across the board method of workforce reduction laying off a pre-determined percentage of employees across the organization based on arbitrary factors like shortest tenure. This kind of top-down strategy for workforce reduction is a risky endeavor and often leads to unintended results. Although across the board reduction is an easy strategy to implement, the only time it might...

Read More

Mobilize Your UI

Mobilize your UI Tips for making your application’s user interface mobile-friendly Button sizes Users don’t have the same precision with fingertips that they do with mouse pointers.  So make your buttons big.  In fact, make anything a user has to tap on much bigger than you would on a regular web app. …

Read More

Using Leading Indicators as Preventative Care for Business Health

Typically, organizations rely on lagging indicators to measure and monitor performance. These metrics may present a picture of past performance, but they tend to expose problems after the fact, when the problems are more complicated and expensive to fixif they can be fixed at all. Leading indicators are predictive metrics that can help identify potential future problems and enable you to...

Read More

Product Grids in Salesforce

The single most common issue we see for people who have been using Salesforce for a while and struggling with getting the most out of the platform is that the sales team finds adding products to be tedious or confusing. This is one area where a little bit of customization can go a long way to making the Salesforce fit how the business works. …

Read More

A Customer Portal for Sample Kits from Salesforce

Salesforce has become an incredibly popular tool for managing business processes inside companies. It’s great for managing accounts, contacts, opportunities, and leads but many organizations are clamoring to make that data more readily available to their customers and prospects. One request we hear frequently is “Can I setup a portal that will allow prospects or sales reps to build sample kits...

Read More

Would You Adopt Your Own Business Intelligence?

Recently, Gartner published a report revealing that business intelligence (BI – Reports, scorecards, dashboards, and ad-hoc analytic tools) has been adopted by only 30% of business users.  This means only 30% of business users are getting the tools and data they need to make decisions.  Conventional industry wisdom puts the BI deployment number at approximately 70% of the business user...

Read More

Smart Grid Stakeholder Education & Engagement Strategies – be realistic!

Almost every day I see articles about new ideas or technologies to help utilities educate and engage stakeholders on the benefits of Smart Grid and AMI.  Whether it be portals, social networks, mobile apps, colored buttons, or big shiny buses, the reality is that most Communications, Marketing or Customer Operations departments (those most responsible for customer education and engagement)...

Read More

To change or not to change?

I work with a variety of clients but one thing that seems consistent across all of them is the ongoing question of where to find the time and money to change their processes and/or systems in the hopes of achieving long-term gains. Margins are tight, time is precious and priorities are ever-changing.…

Read More

Forecasting Monthly Revenue in Salesforce.com

Many of our customers earn revenue as their service is used instead of at the point in time when a sale is made.  Salesforce.com provides basic revenue scheduling, but it isn’t granular enough for most of our media and software as a service customers. The out of the box product schedules display revenue equally across time and do not recognize variations in a schedule.…

Read More
Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons