How do Credit Unions Stay Relevant in the Age of Big Bank Mega-Tech Investments?

How do Credit Unions Stay Relevant in the Age of Big Bank Mega-Tech Investments?

Despite any lingering recession-era skepticism of big banks and their motivations, we are now seeing a significant shift in their favor – even among customers who were affected by the last downturn. The ten largest U.S. retail banks now manage 48% of total consumer deposits, up from 39% in 2009. This uptick is largely a result of their investments in digital technology.…

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The Libor Transition is Coming. Banks Should Start Planning Now

The Libor Transition is Coming. Banks Should Start Planning Now

Although it’s been a conversation in the industry since 2014, the dialogue around sun-setting Libor (London Interbank Offer Rate) is intensifying. Published daily, Libor is the interest rate benchmark upon which many other interest rates are based. With its replacement, SOFR (secured overnight financing rate), widely agreed upon, Libor’s planned retirement in 2021 has made advice from...

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Uncommon Sense: Necessary Conditions

Uncommon Sense: Necessary Conditions

The goal of a for-profit company should be to make a profit now and in the future. That said, there are three other necessary conditions that lead to long-term profit and drive sustainable value. Profit gains can be achieved at the expense of these other three conditions, but rest assured they will be short-lived.…

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Uncommon Sense: Begin with the End in Mind

Uncommon Sense: Begin with the End in Mind

What is the goal of your company? What should it be? How do you know if projects are contributing to the goal? In this blog, I address these questions and more. This is the first blog in a series I’m writing called Uncommon Sense: Practical Advice to Creating Value, targeted to those with a stake in creating value in companies.…

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Lean Methodology in Banking M&A

Lean Methodology in Banking M&A

Utilizing Lean methodologies as part of your M&A strategy may  help your bank realize more value. To be expected, acquisitions can cause significant disruption to the day-to-day operations of a bank. Because of the potential change in business processes as well as reallocation of the workforce, this disruption creates a significant opportunity to implement a Lean Culture into the...

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2018 AFP Conference: Will Banks Have Evolved Their Treasury Management Messaging to Reflect ‘Easy?’

2018 AFP Conference: Will Banks Have Evolved Their Treasury Management Messaging to Reflect ‘Easy?’

Treasury management customers have been expressing their need for an easier customer experience with their banks. Our 2018 research with corporate practitioners supports this conclusion, defining 10 criteria for being an easy bank to work with: While easy doesn’t drive bank selection, easier banking absolutely drives subsequent relationship growth. Business grows when the bank is easy and...

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Why Isn’t Treasury Management Customer Pricing Evolving? It Could be ‘Easier’!

Why Isn’t Treasury Management Customer Pricing Evolving? It Could be ‘Easier’!

I learned early in my career that listening to the customer leads to innovations. Those innovations ultimately make a big difference in the relationship between banks and customers. In recent years, through countless treasury management practitioner roundtables and interviews, a key theme I continue to hear is the unnecessary complexity of bank treasury management pricing. …

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Easy Banking Wins Treasury Client Profits   

Easy Banking Wins Treasury Client Profits   

Treasury management services are a key source of profitable fees and low-cost deposits. In an industry that is more than 40 years old and increasingly commodified, product is important, but the overall quality of the customer experience is driving the difference between one bank and the next. The bells and whistles of yesterday are table stakes in today’s mature market.  …

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Debunking RPA Myths

Debunking RPA Myths

Robotic Process Automation (RPA) has paved the way for significant changes to the marketplace and will continue to do so in greater scale as it takes hold throughout the industry as companies seek low cost efficiency gains. Through automated ‘bots’, companies can save time, money, and valuable human talent as they leverage this developing technology.…

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The Importance of Governance with RPA

The Importance of Governance with RPA

In a recent blog, I suggested that RPA technology is a tool, not a full-blown strategy. It is not an uncommon sentiment, however, for banks and other organizations to believe that tools are less complex than strategies and require less upfront consideration. This post highlights that, regardless of whether companies believe tools or strategies are more complex to design and implement...

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