Blog Series: Business Relationship Management – Part 1

Blog Series: Business Relationship Management – Part 1

A Discipline or Role? This is the first of a three-part blog series explaining how Business Relationship Management (BRM) can be used as both a discipline and an enabler of digital transformation. To level set, digital transformation is the application of digital capabilities to processes, products, and assets to improve efficiency, enhance customer value, manage risk, and uncover new...

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Blog Series – Part 2: DOE’s Grid Resiliency Pricing Rule

Blog Series – Part 2: DOE’s Grid Resiliency Pricing Rule

Compounding Inequality for Customers This second blog in a series discussing the Notice of Proposed Rulemaking (NOPR) issued by the Department of Energy (DOE) examines potential adverse effects on electricity customers. Aside from the debate around whether this NOPR would improve grid resiliency, the proposed pricing rule can fundamentally alter wholesale electricity markets.…

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Stranger (Internet of) Things: A couple of factors to consider before making the investment

Stranger (Internet of) Things: A couple of factors to consider before making the investment

We recently attended the IoT Summit Chicago hosted by the Illinois Technology Association. This conference gathered over 500 professionals from around the globe to collaborate on best practices and discuss future trends in the often discussed, but rarely understood “Internet of Things (IoT).” We took a moment to reflect on time the conference and identify some key takeaways to share with...

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Can New Pricing Models Capture the True Value of Water?

Can New Pricing Models Capture the True Value of Water?

Many water utilities are currently experiencing high sensitivity to demand and revenue fluctuations. As capital expenditures to maintain and upgrade distribution infrastructure become inevitable, many utilities are also facing increasing pressure to conserve resources and maintain water quality. Evaluating potential rate structures may reveal solutions to provide revenue stability while...

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Application Security from the Inside Out: Part 2

Application Security from the Inside Out: Part 2

In my previous post, I addressed four coding policies that almost guarantee a data breach. This post will cover five solution strategies to shore up your application’s security. The guiding principle to correct these flawed policies (see Part 1) is to change the priorities that direct development and support of software applications.…

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Blog Series – Part 1: DOE’s Grid Resiliency Pricing Rule

Blog Series – Part 1: DOE’s Grid Resiliency Pricing Rule

A Wrench in the Wholesale Electricity Market On September 28, 2017, the Department of Energy (DOE) issued a Notice of Proposed Rulemaking (NOPR) titled, “Grid Resiliency Pricing Rule.” This first blog in a series summarizes the NOPR and discusses the fundamental issue behind the rule: The DOE seeks action within 60 days (by November 27, 2017) from the Federal Energy Regulatory Commission...

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Application Security from the Inside Out: Part 1

Application Security from the Inside Out: Part 1

The recent data breach at Equifax is an unfortunate reminder of a long list of hacked sites (Target Stores, OPM, Sony, and others) that were caused by vulnerabilities in the application code. These companies seemed just as surprised as their customers by the attack and had to wonder, “how did this happen?” They did not need to look further than their own unintentional coding policies.…

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Here’s the deal with digital.

Here’s the deal with digital.

Leading companies across numerous industries are abuzz with going “digital.” At West Monroe, we believe going digital—or digitizing information so it can be transmitted, stored, and analyzed to gain new insights and efficiencies—is a key enabler and accelerator of an organization’s strategy. But what does a utility have to gain from this digital revolution?…

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Top 6 Ways to Combat Change Fatigue

Top 6 Ways to Combat Change Fatigue

When I read Bill’s blog “Where’s the Snooze Button on Change?” I was inspired to write my own perspective on managing change. And then I hit my own snooze button a few times in the last few months due to some competing priorities. Change fatigue is real – and something I observe often at clients.…

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Enabling the Next Generation Grid: The Potential of Energy Storage

Enabling the Next Generation Grid: The Potential of Energy Storage

All of us experience what amounts to “magic” in our daily lives: Every time we flip a switch to turn our lights on they do so instantly. The electric grid is one of humankind’s greatest engineering marvels, balancing electrical supply and demand within a close tolerance at every point along the network to keep our economy and modern way of life running at full speed.…

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Utility Industry Trends: Taking Stock & Reflecting

Utility Industry Trends: Taking Stock & Reflecting

The 3rd annual NY Energy Revolution Summit in New York City, was well attended and insightful. Speakers and panelists were dominated by utility executives and industry professionals sharing their respective experience in meeting the requirements of an industry in transition. While challenges remain to create a robust and customer-centric distribution system operator platform, progress...

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Chicago, IL 60606
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