Why should electric utilities take a closer look at supply chain risk management?

Why should electric utilities take a closer look at supply chain risk management?

Three years ago, I managed the vendor evaluation process for a utility assessing wireless options for telecom connectivity to substations. The field was limited to two vendors and cybersecurity was an important topic we wanted to explore in more detail with each. One specific area we sought to understand was the process used to address any cybersecurity issues that might arise with the...

Read More
6 Issues Facing Water Utilities

6 Issues Facing Water Utilities

As we approach the midpoint of 2018, here are some of the top challenges West Monroe sees in the water industry. Water utility leaders continue to face issues produced by years of underinvestment — aged infrastructure, highly-public water crises, and unmet customer service expectations. Furthermore, as water utilities introduce new technology to address these issues, there are increasing...

Read More
Who will win the loyalty of the customer of the future?

Who will win the loyalty of the customer of the future?

West Monroe attended the 2018 CS Week conference hosted in Tampa earlier this month. CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals globally. I attended CS Week a few years ago, and the big talk then was how “rate payers are now our customers, and they are demanding improved service.” Since then we...

Read More
The Status and Future of REV

The Status and Future of REV

The 2018 New York Reforming the Energy Vision (REV) Summit, hosted by EUCI at National Grid’s Brooklyn headquarters last week, brought together leading industry experts and state policy makers to discuss the status and future of REV. Topics discussed included progress made toward REV goals, the technical and economic details of REV related pilot projects, and how New York’s energy...

Read More
DER Aggregation: Bi-Directional Data Flow Disrupting Bulk Power System Model

DER Aggregation: Bi-Directional Data Flow Disrupting Bulk Power System Model

Distributed Energy Resource (DER) advancement is the driver to create significant growth in two-way data flow between DER devices and grid control systems, as well as between DER owners/aggregators and other market actors. Driven by requirements to support greater amounts of renewables, our distribution grids are transforming to accommodate two-way electricity and two-way data flow on the...

Read More
Energy Harvesting: A Watershed Event for Increasing AMI Battery Life?

Energy Harvesting: A Watershed Event for Increasing AMI Battery Life?

What about AMI battery life? Water utilities throughout the United States are evaluating advanced metering infrastructure (AMI) as a way to improve meter read accuracy and reduce operational costs. In virtually every planning meeting, the topic of AMI battery life bubbles up. AMI devices are battery powered, and once the battery fails, the device must be replaced.…

Read More
Blog Series: The Human Side of Digital Transformation

Blog Series: The Human Side of Digital Transformation

Part 3: The Consumer & Provider Relationship This is the final blog of a three-part series discussing the key contributions of the human element within a digital strategy. The term “digital transformation” can prompt thoughts of a change related event that is purely technology driven; however, the opposite is true. To “go digital” requires a cultural shift that places human collaboration...

Read More
Blog Series: The Human Side of Digital Transformation

Blog Series: The Human Side of Digital Transformation

Part 2: Governance Modeling: A Central Component for Digital Transformation One of our clients posed a very interesting question about six months ago. Paraphrasing, he stated, “…anybody can build a bot, but nobody is providing a solution to govern them.” Over the course of the past six months, we have found many companies struggling with this question; however, the following reoccurring themes...

Read More
Blog Series: The Human Side of Digital Transformation

Blog Series: The Human Side of Digital Transformation

Part 1: Shaping Consumer Demand with Business Capabilities This is the first of a three-part blog series explaining the human contribution within a digital strategy. From a foundational perspective, digital transformation is the application of digital capabilities to processes and products for improving efficiency, enhancing customer value, managing risk, and uncovering new opportunities for...

Read More
The Future of Energy on Display at AEC 2018

The Future of Energy on Display at AEC 2018

The Advanced Energy Conference in New York City brought together utility and energy business leaders, researchers, technologists, and policy makers. A mix of plenary and breakout sessions were supplemented by exhibits and networking opportunities as attendees listened and engaged in discussion on the current state of the industry, and various futures on the horizon.…

Read More
World Water Day 2018: How will you be a better water steward?

World Water Day 2018: How will you be a better water steward?

Today, March 22, is recognized by the United Nations as World Water Day and focuses on the importance of water. Our water systems today face urgent and dire situations – Cape Town, South Africa is rationing water and quickly approaching “Day Zero,” when fresh water supplies will go dry. Officials in Flint, Michigan are returning to court, facing involuntary manslaughter charges as well as...

Read More
Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons