Uncommon Sense: False Hope

Uncommon Sense: False Hope

This is the third blog in a series I’m writing, targeted to those with a stake in creating value in companies. Most of the concepts apply to all industries and types of companies. I hope you enjoy reading it and find some insight in doing so. Please reply, share on social media, or email me at jgraves@wmp.com to keep the conversation going.…

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The Four Opposing Forces of Customer Loyalty Programs

The Four Opposing Forces of Customer Loyalty Programs

Many of today’s customer loyalty programs were built for a different, pre-digital marketplace. Once-straightforward tactics such as providing coupons, discounts, or basic points systems to drive card usage are no longer enough to move the needle on inspiring true customer loyalty. In an increasingly complex and digital marketplace where “smart” consumers demand real-time, seamless experiences...

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Uncommon Sense: Necessary Conditions

Uncommon Sense: Necessary Conditions

This is the second blog in a series I’m writing called Uncommon Sense: Practical Advice to Creating Value, targeted to those with a stake in creating value in companies. Most of the concepts apply to all industries and types of companies. I hope you enjoy reading it and find some insight in doing so.…

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7 Thoughts on the BB&T and SunTrust Merger Announcement (from the Banking M&A Experts at West Monroe)

7 Thoughts on the BB&T and SunTrust Merger Announcement (from the Banking M&A Experts at West Monroe)

On February 7, BB&T and SunTrust banks announced their intent to merge. It is poised to be the biggest bank merger in a decade and create the sixth-largest bank in the United States. As directors in West Monroe’s financial services practice, we do our fair share of merger integration work in the industry—especially at super-regional, mid-market banks like these.…

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Uncommon Sense: Begin with the End in Mind

Uncommon Sense: Begin with the End in Mind

This is the first blog in a series I’m writing called Uncommon Sense: Practical Advice to Creating Value, targeted to those with a stake in creating value in companies. Most of the concepts apply to all industries and types of companies. I hope you enjoy reading it and find some insight in doing so.…

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Lean Methodology in Banking M&A

Lean Methodology in Banking M&A

Utilizing Lean methodologies as part of your M&A strategy may  help your bank realize more value. To be expected, acquisitions can cause significant disruption to the day-to-day operations of a bank. Because of the potential change in business processes as well as reallocation of the workforce, this disruption creates a significant opportunity to implement a Lean Culture into the...

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Target Operating Model Design: How and Why to Prepare Your Bank for Your Next Acquisition

Target Operating Model Design: How and Why to Prepare Your Bank for Your Next Acquisition

Integrating two banks can a time-consuming, expensive, and demanding process, which is why it’s important to plan early and comprehensively. It’s common for banks to experience missteps leading up to and following an integration, which can result in poor experiences for customers and employees – at worst, resulting in unwanted attrition of customers and employees.…

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2018 AFP Conference: Will Banks Have Evolved Their Treasury Management Messaging to Reflect ‘Easy?’

2018 AFP Conference: Will Banks Have Evolved Their Treasury Management Messaging to Reflect ‘Easy?’

Treasury management customers have been expressing their need for an easier customer experience with their banks. Our 2018 research with corporate practitioners supports this conclusion, defining 10 criteria for being an easy bank to work with: While easy doesn’t drive bank selection, easier banking absolutely drives subsequent relationship growth. Business grows when the bank is easy and...

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Why Isn’t Treasury Management Customer Pricing Evolving? It Could be ‘Easier’!

Why Isn’t Treasury Management Customer Pricing Evolving? It Could be ‘Easier’!

I learned early in my career that listening to the customer leads to innovations. Those innovations ultimately make a big difference in the relationship between banks and customers. In recent years, through countless treasury management practitioner roundtables and interviews, a key theme I continue to hear is the unnecessary complexity of bank treasury management pricing. …

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Easy Banking Wins Treasury Client Profits   

Easy Banking Wins Treasury Client Profits   

Treasury management services are a key source of profitable fees and low-cost deposits. In an industry that is more than 40 years old and increasingly commodified, product is important, but the overall quality of the customer experience is driving the difference between one bank and the next. The bells and whistles of yesterday are table stakes in today’s mature market.  …

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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