Cybersecurity Diligence in Private Equity Transactions: A Q&A with Experts Who Have Completed Hundreds of Deals

Cybersecurity Diligence in Private Equity Transactions: A Q&A with Experts Who Have Completed Hundreds of Deals

Cybersecurity. It’s something that you need to be aware of both when you’re looking to acquire and once you’ve acquired in the continued day-to-day operations of the company. You don’t want to risk your data being exposed, being embarrassed, or suffering financial loss. Alex Agran, host of the Private Equity Technology Podcast, recently interviewed two West Monroe...

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Why Isn’t Treasury Management Customer Pricing Evolving? It Could be ‘Easier’!

Why Isn’t Treasury Management Customer Pricing Evolving? It Could be ‘Easier’!

I learned early in my career that listening to the customer leads to innovations. Those innovations ultimately make a big difference in the relationship between banks and customers. In recent years, through countless treasury management practitioner roundtables and interviews, a key theme I continue to hear is the unnecessary complexity of bank treasury management pricing. …

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Easy Banking Wins Treasury Client Profits   

Easy Banking Wins Treasury Client Profits   

Treasury management services are a key source of profitable fees and low-cost deposits. In an industry that is more than 40 years old and increasingly commodified, product is important, but the overall quality of the customer experience is driving the difference between one bank and the next. The bells and whistles of yesterday are table stakes in today’s mature market.  …

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The Key to Your Next Successful Bank Acquisition: Managing Regulatory Risk

The Key to Your Next Successful Bank Acquisition: Managing Regulatory Risk

The trend toward community, regional bank, and credit union consolidation in the United States is showing no signs of stopping in 2018. While bank M&A activity only grows, closing risk in the current regulatory environment should stay a top-of-mind issue for institutions mulling potential M&A transactions. For institutions looking to enter the bank M&A fray, a proactive strategy...

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Improving Customer Experience with nCino

Improving Customer Experience with nCino

For financial services organizations, operating systems have the reputation of being inefficient and inconsistent due to a reliance on manual data entry, siloed activities, lack of system-wide integration, and providing low visibility across the entire enterprise. Apart from the frustrations felt by these systems’ users, customers often feel the brunt of these legacy systems due to the...

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Debunking RPA Myths

Debunking RPA Myths

Robotic Process Automation (RPA) has paved the way for significant changes to the marketplace and will continue to do so in greater scale as it takes hold throughout the industry as companies seek low cost efficiency gains. Through automated ‘bots’, companies can save time, money, and valuable human talent as they leverage this developing technology.…

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The Importance of Governance with RPA

The Importance of Governance with RPA

In a recent blog, I suggested that RPA technology is a tool, not a full-blown strategy. It is not an uncommon sentiment, however, for banks and other organizations to believe that tools are less complex than strategies and require less upfront consideration. This post highlights that, regardless of whether companies believe tools or strategies are more complex to design and implement...

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The State of CRM in Banking – Where We Are and Where We’re Going, Part 1

The State of CRM in Banking – Where We Are and Where We’re Going, Part 1

Last fall, I attended Dreamforce with a mission to review the state of CRM in Banking, and thus, immersed myself into all things Financial Services throughout the week. What I found was similar to what we wrote about last year and in 2016. Banks are still addressing the same overall types of challenges: building modern platforms to use the data in their legacy systems and building a culture of...

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Meet Your New (Digital) Co-Worker

Meet Your New (Digital) Co-Worker

What Evolutionary Psychology Teaches Us About Robotic Process Automation Modern humans have evolved immensely from our ancient ancestral roots, though some primal features still exist. The appendix and our hypothalamus stress responses (think “fight-or-flight”) are two such examples. While the appendix [mostly] doesn’t interfere with our daily lives, how we respond to stress and our tendency...

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Winning the Battle for Customers: A Dinner Conversation with Bay Area Financial Services Leaders

Winning the Battle for Customers: A Dinner Conversation with Bay Area Financial Services Leaders

A dinner conversation among Bay Area execs about winning the battle for customers generates a surprising level of passion and intensity.  We saw this in spades at a recent gathering of financial services leaders at Prospect in San Francisco.  Once we were satisfied with the sharing of two vintages of our Director’s Reserve Cabernet, Don Peppers (formerly of Peppers and Rodgers) and Paul Hagen...

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