Do Patient Comments Matter?

Do Patient Comments Matter?

Often, we find ourselves relying solely on quantitative data when making decisions. However, this could be one of the biggest mistakes when assessing measures of patient experience as the full story is not always captured with numbers. Hospitals have been analyzing HCAHPS scores to gather insight into patient experience for years but often do not know how to best understand qualitative...

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Making Specialty Care Accessible: Talking with Melissa Johnson of Project Access Northwest

Making Specialty Care Accessible: Talking with Melissa Johnson of Project Access Northwest

One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…

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Coffee & Change, Episode 11: Change in the Healthcare Industry

Coffee & Change, Episode 11: Change in the Healthcare Industry

In Episode 11, we talk with Sarah Cole, the Chief Financial Officer of Vera Whole Health. We discuss the changes that are occurring in the healthcare industry and the increased pace of acquisition and innovation that is disrupting the ecosystem and the patient experience. Business has a lot of power in this country, and to the extent that businesses get involved in creating positive change in...

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222 W. Adams
Chicago, IL 60606
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