Strategy, Meet Structure: How Minnesota Healthcare Organizations Will Succeed in the Era of Evolving Customer Expectations

Strategy, Meet Structure: How Minnesota Healthcare Organizations Will Succeed in the Era of Evolving Customer Expectations

As we saw with the October 2018 launch of Allina’s customer experience center in Coon Rapids and Fairview Health’s recent push to leverage technology to enhance their patient experience, Minnesota healthcare organizations are making significant investments in strategies focused on customer experience. This raises an important question: In an industry long viewed as providing below average...

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Access for the Underserved: The Role of Federally Qualified Health Centers in Minnesota

Access for the Underserved: The Role of Federally Qualified Health Centers in Minnesota

In August 2019, Neighborhood HealthSource (NHS), a Minneapolis-area Federally Qualified Health Center (FQHC), announced its acquisition of North Metro Pediatrics (NMP). The move expands their presence into Minneapolis’ Northern suburbs. NHS, like FQHCs around the country, serves an important function: providing affordable access to healthcare for underserved communities. NHS started in 1971 by...

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Despite a Cold M&A Market in Minnesota, Deal Activity in Healthcare Remains Hot

Despite a Cold M&A Market in Minnesota, Deal Activity in Healthcare Remains Hot

2019 has not been a banner year for Minnesota’s M&A market. After a half-decade of record-setting activity, the local M&A scene has cooled significantly, with the lowest reported deal volume and dollar values since 2013. According to Pitchbook data, total deal count for Minnesota companies for the first half of 2019 was 35% lower than over the same period in 2018.…

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Top 5 Ways a Laboratory Information Management System (LIMS) Creates Value

Top 5 Ways a Laboratory Information Management System (LIMS) Creates Value

A Laboratory Information Management System (LIMS) is now virtually a requirement to support daily operations for labs that support any type of testing, from R&D to commercial. The global LIMS market is currently over $500 million and is projected to reach $750 million in the next few years. A LIMS can take many forms, ranging from custom-built software to an off-the-shelf vendor-configured...

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Providing a Healthcare Safety Net for Thousands in Minneapolis: Talking With Steve Knutson of Neighborhood HealthSource

Providing a Healthcare Safety Net for Thousands in Minneapolis: Talking With Steve Knutson of Neighborhood HealthSource

Steve Knutson is executive director of Neighborhood HealthSource (NHS) in Minneapolis – a non-profit, multi-location, full service primary care clinic organized as a Federally Qualified Health Center. Neighborhood HealthSource has provided quality, affordable care to the community since 1971. Knutson, who was appointed executive director in 2009, has served in executive positions with a...

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Empowering Enterprises Through Automation: Making the Case for RPA

Empowering Enterprises Through Automation: Making the Case for RPA

Robotics Process Automation (RPA) is a technology that has recently been top of mind for business leaders. This software, which facilitates the automation of highly manual and repeatable processes, has had notable success in the financial services industry. Given that 3 out of 4 hospital and health system CEOs reported cost reduction and efficiency as one of their top two financial priorities...

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In it for The Long Run: Committing to Health Equity in Minnesota

In it for The Long Run: Committing to Health Equity in Minnesota

Blue Cross and Blue Shield of Minnesota (BCBSMN) took a stance in a recent report on health equity in Minnesota, building upon their existing content and calling attention to health inequity in the state. The report calls out the health disparities that exist despite the state’s above average health outcomes. To many, residence in Minnesota implies better than average health.…

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New Ways to Deliver Integrated Healthcare Through Adaptive Reuse

New Ways to Deliver Integrated Healthcare Through Adaptive Reuse

The concept of adaptive reuse is defined as “the practice of identifying, acquiring, renovating, and placing back into service a building or similar structure for a purpose different than that for which is was originally designed.” Simply put: ‘old buildings, new ways.’ Despite being first introduced in the early 1970s, ‘adaptive reuse’ has received minimal attention in healthcare when...

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This is CX Episode 43: Todd Unger, Chief Experience Officer at American Medical Association

This is CX Episode 43: Todd Unger, Chief Experience Officer at American Medical Association

We had the pleasure of speaking with Todd Unger who is the Chief Experience Officer at American Medical Association to talk all things CX: his journey into the CX world, where his role falls within the organization, how he’s been able to achieve executive level support, how he’s creating value, and his pieces of advice for others in the profession.…

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Key Considerations for Veeva Vault Implementation

Key Considerations for Veeva Vault Implementation

One of our clients, a major biopharmaceutical company, struggled to distribute content across more than fifty countries and thousands of people around the globe. They were using 18 disparate content management systems – each with its own processes. As they looked to digitize the back office to create efficiency and standardization globally, they selected a new, consolidated platform in Veeva...

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Healthcare Update Forum 2019: Minnesota Needs to Lead Industry Change

Healthcare Update Forum 2019: Minnesota Needs to Lead Industry Change

  Acknowledging the cyclical and self-perpetuated problems in healthcare is not new, but the panelists made very specific calls-to-action, challenging the Minnesota healthcare industry to take the next step and solve them. Based on what we heard at the conference, we think Minnesota can be a driver of positive change for the rest of the country to follow.…

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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