Financial Services Salesforce.com Solutions: Pricing Desk in the Cloud

In a previous blog, “Customizing Salesforce.com for Better Business Results,” I described a customized Salesforce solution configured for a financial services organization to help realize the greatest possible return from its Salesforce.com investment. After seeing the initial value the platform delivered for its business, the institution wanted to expand its use of Salesforce.com to solve...

Read More

Natural Capital: Finding the Benefits in a Sea of Risk

As I previously discussed in my introduction to Natural Capital, the natural capital dependencies of your business can create risk across a variety of areas, including: Financing: Increased lending requirements for firms with unstable flows of natural capital Regulatory: Fines or lawsuits from degradation of shared natural capital Customer: Customers switching to products with less natural...

Read More

Finding the Creative Spark

The Chicago Tech Summit was a one-day conference as part of Chicago Ideas Week that focused on sharing leading trends in entrepreneurship, web, design, data and innovation.  The day was spent with executives from GE, Etsy, Quirky, IDEO, Myspace, Lulu, Groupon, PayPal and Girls Who Code, among others, learning about their experiences and industry best practices. …

Read More

2013 Customer Insights & Experience Diagnostic Survey Results

Many firms believe they are customer-centric and focused on improving their customer experience, but what measurements do they have in place to be sure? Industry benchmarks and best practices vary, and the customer landscape is constantly shifting, so success in this area can feel like a moving target. While some of organizations are realizing results from their customer experience efforts...

Read More

Quebec Law 41: Prepare yourself!

The National Assembly of Quebec unanimously approved Act 41 – an amendment to the Pharmacy Act – to empower pharmacists to contribute more and improve the overall healthcare system. Under Act 41, pharmacies will be able to: Renew a doctor’s prescription for up to one year Modify a prescription’s dosage or quantity of an existing and valid prescription Prescribe a medication when no diagnosis...

Read More

The What and Why of Natural Capital

In your first week of Econ 101 you were probably introduced to the idea of capital. To a firm, capital represents the physical equipment or inputs that are used in the production of a good or service; basically capital is what you use to run your business. Traditionally, economics has separated this type of capital from natural resources primarily because natural resources were always...

Read More

Pharma Industry Transformation: Welcome aboard

The pharmaceutical industry is undergoing significant change. A decline in blockbuster drugs, eroding profit margins and changing customer preferences and demands present challenges, but also opportunities for pharma companies. Transformation will occur from R&D to Consumers. It’s no secret that the pharma sector is behind when it comes to operating efficiently, especially in the...

Read More

Why healthcare organizations should be thinking about tomorrow today

Payers today face evolving and unclear industry regulation and an increasingly competitive landscape.  Inevitably, the Affordable Care Act presents a handful of problems to healthcare insurers: evolving mandates, new plan design requirements, emergence of direct to consumer marketing, and profit ceilings —  just to name a few. To mitigate the risks of a changing industry landscape...

Read More

How to Avoid Groundhog Day Syndrome in Software Demonstrations

As your organization’s project manager in a software selection, you’ve been working hard for the last month or two gathering requirements, reviewing RFPs, and managing the team’s expectations. The time for the software demonstrations has arrived at last and you walk into the presentation room and think you finally have an opportunity to sit back with a donut, cup of coffee, and watch the...

Read More

Best Practices Negotiating Enterprise Software

The last phase of the software selection process, negotiations, is often the most overlooked, especially from the perspective of the IT organization.  But once you have analyzed a vendor’s initial total cost of ownership (TCO) and evaluated the options via a balanced scorecard framework, you need to have a plan for software negotiations; it cannot be an afterthought of your selection...

Read More
Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
Show Buttons
Share On Facebook
Share On Twitter
Share on LinkedIn
Hide Buttons