How Cultured Are You? Change your M.O. to win the war for talent and gain market share. (Part 2 of 2)

“No culture can attempt to live if it attempts to be exclusive.” – Mahatma Gandhi Although culture can initially be shaped by a subset of individuals, integrating their values and beliefs into everyday cultural norms, culture cannot continue to thrive if it attempts to be exclusive of its surroundings. Gandhi could not have stated such a truth so clearly – in order for organizations and the...

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How do I decide if Salesforce or Microsoft Dynamics CRM is the right solution for my business?

Companies today are struggling with which Customer Relations Management (CRM) tool to implement and leverage into their ever growing business model. The current front runners are Salesforce and Microsoft Dynamics CRM. Both tools offer a wide range of customizations in meeting today’s growing businesses’ needs. Salesforce and Microsoft have both taken strides to remain competitive in today’s...

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How Cultured Are You? Change your M.O. to win the war for talent and gain market share. (Part 1 of 2)

“It is not part of a true culture to tame tigers, any more than it is to make sheep ferocious.” – Henry David Thoreau I must preface this blog post by assuring you that you will not be enlightened on how to appear culturally refined nor will you be presented with a quiz that will evaluate your level of “culturedness.” Rather, your current thought process as it relates to your firm’s...

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If you think consumers won’t pay for sustainable delivery, think again

Given the prominence of e-commerce and trends such as same or next-day delivery, order fulfillment has a significant impact on the environment. At the same time, the concept of sustainability is gaining more play in every facet of life, including business. So when it comes time to check a box and select a delivery option, are customers actually willing to sacrifice to have products delivered...

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Financial Services Salesforce.com Solutions: Pricing Desk in the Cloud

In a previous blog, “Customizing Salesforce.com for Better Business Results,” I described a customized Salesforce solution configured for a financial services organization to help realize the greatest possible return from its Salesforce.com investment. After seeing the initial value the platform delivered for its business, the institution wanted to expand its use of Salesforce.com to solve...

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Natural Capital: Finding the Benefits in a Sea of Risk

As I previously discussed in my introduction to Natural Capital, the natural capital dependencies of your business can create risk across a variety of areas, including: Financing: Increased lending requirements for firms with unstable flows of natural capital Regulatory: Fines or lawsuits from degradation of shared natural capital Customer: Customers switching to products with less natural...

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Loyalty Expo 2014 Recap

A couple weeks ago I went to Loyalty Expo 2014 in Orlando FL to hear industry speakers discuss new strategy and approaches to customer loyalty. The conference was hosted by Loyalty 360 and featured speakers from well known loyalty pioneers Epsilon, Brierley + Partners, AIMIA, Kobie, Maritz, and Comarch. Here are some of the speakers and highlights: “Is Your Loyalty Program Positioned to...

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Improving the Retail Experience: How companies can maintain customer loyalty outside of the traditional monthly subscription boxes

These days, companies with monthly subscription boxes are popping up everywhere serving those who like to try new products but don’t necessarily have the time to go to the mall to find those things themselves. NatureBox sends a monthly shipment of healthy, family-friendly snacks; BirchBox has men’s accessories, cologne, and shaving cream; BarkBox specializes in new dogs treats and...

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Chipping Away at Credit Card Fraud

During the holiday season, the high-profile security breaches at Target and Neiman Marcus were covered extensively in the news.  The Target breach alone affected up to 70 million Americans.  There have been dozens of reported cyber-attacks in the last several years, but the sheer number of people affected in these events and the timing around Christmas put information security in the spotlight...

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My Anthropologie Nightmare

In these days of brand awareness, it seems ironic that for many retailers, especially in the area of fashion, the very brand definition that once set them apart has become so diluted, or lost all together, as the look and feel becomes more and more generic either in their desire to stay fresh or to enable rapid expansion through franchising with a look, feel and stock that facilitates a quick...

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Even Millennials Worry About Data Collection

In the city of Chicago, made up of nearly 3 million people and over seven thousand licensed cabs, it’s safe to assume that hundreds of people take a cab every day within the city limits. This fact also means a substantial number of people are recorded or photographed. A record of every passenger, conversation, and phone call.…

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PCI – Don’t end up on the front page

Target announced today that hackers breached up to 40 million payment cards from its in-store point of sale (POS) systems, clouding the weekend before Christmas for a lot of people.  This unfortunate event should serve as a reminder of the criticality of customer data to all businesses that handle any type of debit or credit card data. …

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222 W. Adams
Chicago, IL 60606
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