The Business Value of Augmented and Virtual Reality

The Business Value of Augmented and Virtual Reality

While Augmented Reality (AR) and Virtual Reality (VR) technologies have languished over the past several decades, major technical advancements within the past few years have brought forth a resurgence of interest in these technologies. From the first AR/VR experiments in 1968, to the failure of the Nintendo Virtual Boy in the 1990s, to the explosive success of the Oculus Rift VR headset...

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3 Enablers to Water Utility Customer Centricity

3 Enablers to Water Utility Customer Centricity

Over the past few years, water utilities have begun to embrace the importance of a unified customer experience strategy – one that involves technological transformation, employee engagement, and process improvements. This customer-centric paradigm shift is primarily driven by changes to regulators focus on customer satisfaction, heightened increase to conservation, and the digital effect to...

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6 Issues Facing Water Utilities

6 Issues Facing Water Utilities

As we approach the midpoint of 2018, here are some of the top challenges West Monroe sees in the water industry. Water utility leaders continue to face issues produced by years of underinvestment — aged infrastructure, highly-public water crises, and unmet customer service expectations. Furthermore, as water utilities introduce new technology to address these issues, there are increasing...

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World Water Day 2018: How will you be a better water steward?

World Water Day 2018: How will you be a better water steward?

Today, March 22, is recognized by the United Nations as World Water Day and focuses on the importance of water. Our water systems today face urgent and dire situations – Cape Town, South Africa is rationing water and quickly approaching “Day Zero,” when fresh water supplies will go dry. Officials in Flint, Michigan are returning to court, facing involuntary manslaughter charges as well as...

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Are You Prepared for the Utility of the Future?

Are You Prepared for the Utility of the Future?

The magnitude of opportunity and change facing utility executives is both exciting and overwhelming. With many facets of the business shifting all at once, it is difficult to balance successfully running today’s utility while transforming into a more efficient, more secure, customer-centric and safer organization. Through our observation of many utility environments, we believe that focusing...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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