The State of CRM in Banking – Where We Are and Where We’re Going, Part 1

The State of CRM in Banking – Where We Are and Where We’re Going, Part 1

Last fall, I attended Dreamforce with a mission to review the state of CRM in Banking, and thus, immersed myself into all things Financial Services throughout the week. What I found was similar to what we wrote about last year and in 2016. Banks are still addressing the same overall types of challenges: building modern platforms to use the data in their legacy systems and building a culture of...

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World Water Day 2018: How will you be a better water steward?

World Water Day 2018: How will you be a better water steward?

Today, March 22, is recognized by the United Nations as World Water Day and focuses on the importance of water. Our water systems today face urgent and dire situations – Cape Town, South Africa is rationing water and quickly approaching “Day Zero,” when fresh water supplies will go dry. Officials in Flint, Michigan are returning to court, facing involuntary manslaughter charges as well as...

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What’s Hybrid Cloud, Part 2

What’s Hybrid Cloud, Part 2

We see 6 major aspects of hybrid cloud that IT organizations leveraging cloud technologies need to consider: Connectivity Identity Security Monitoring Automation Workload Mobility In Part 1 of this series we reviewed some considerations for adopting a hybrid cloud hosting model, including aspects of connectivity, identity, and security. This blog will cover additional hybrid cloud...

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The Perfect Storm for Energy Companies: Low Oil and Peak Demand

The Perfect Storm for Energy Companies: Low Oil and Peak Demand

The term “A Perfect Storm” is commonly referenced when multiple events occur simultaneously to create a worst-case scenario. Often overused, this phrase has become synonymous with many things, from cataclysmic weather events to financial crises. For the global energy industry, sustained low oil prices and the emergence of demand-side technology improvements across multiple fronts have created...

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What is Knowledge Management and Why Should My Company Care?

What is Knowledge Management and Why Should My Company Care?

Increasingly today, companies are in the business of applying knowledge to solve complex problems. As a result, executives in every industry rely heavily on the intellect of their employees and the established processes that carry their business. While this requires a highly skilled workforce, it also affords companies the opportunity to identify and adopt best practices, institutionalize the...

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Achieving the Full Potential of Your Warehouse Automation Investment

Achieving the Full Potential of Your Warehouse Automation Investment

We recently partnered with a large multi-site distribution client to conduct an assessment. They were operating with a mix of newer, automated facilities and older, highly manual facilities. In addition to the evaluating operational and management effectiveness, the client was interested in an analysis as to whether they were using their automation investment to its full potential.…

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Making Specialty Care Accessible: Talking with Melissa Johnson of Project Access Northwest

Making Specialty Care Accessible: Talking with Melissa Johnson of Project Access Northwest

One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…

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Current Salesforce Mobile App Limitations and Potential Workarounds

Current Salesforce Mobile App Limitations and Potential Workarounds

As the digital marketplace landscape grows, a reliance on the mobile application is becoming an increasing trend with Salesforce implementations. We recently partnered with a client who was implementing Salesforce globally and relied on the mobile application as the primary source of daily access. Through this project, we uncovered a few unique differences in the mobile app compared to...

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Meet Your New (Digital) Co-Worker

Meet Your New (Digital) Co-Worker

What Evolutionary Psychology Teaches Us About Robotic Process Automation Modern humans have evolved immensely from our ancient ancestral roots, though some primal features still exist. The appendix and our hypothalamus stress responses (think “fight-or-flight”) are two such examples. While the appendix [mostly] doesn’t interfere with our daily lives, how we respond to stress and our tendency...

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Salesforce Spring ’18 Has Sprung

Salesforce Spring ’18 Has Sprung

Spring is on its way, which means the Salesforce Spring ’18 release has arrived, and with it, a number of key things we think our customers should be implementing. This was a big release in a lot of ways, and we will highlight a few key areas for each of the main clouds for customers to start thinking about.…

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Blockchain in Energy: The Future of Tomorrow?

Blockchain in Energy: The Future of Tomorrow?

The Blockchain in Energy Forum, hosted by Greentech Media in New York last week, gathered leaders from across utilities, start-ups, investors, and policymakers for a day of networking and discussion on recent innovations, best practices and future developments in the use of blockchain technology in the energy sector. The agenda offered participants a chance to gain a better understanding of...

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Coffee & Change, Episode 11: Change in the Healthcare Industry

Coffee & Change, Episode 11: Change in the Healthcare Industry

In Episode 11, we talk with Sarah Cole, the Chief Financial Officer of Vera Whole Health. We discuss the changes that are occurring in the healthcare industry and the increased pace of acquisition and innovation that is disrupting the ecosystem and the patient experience. Business has a lot of power in this country, and to the extent that businesses get involved in creating positive change in...

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Chicago, IL 60606
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