This past weekend was a reminder of why companies need to focus more of their efforts on protecting the resiliency of their environments – even if those investments come at the expense of data protection. On both Saturday and Sunday, news reports and Twitter posts were trending with photos of Target stores full of customers standing in line because the point of sale systems were unable to...
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Blue Cross and Blue Shield of Minnesota (BCBSMN) took a stance in a recent report on health equity in Minnesota, building upon their existing content and calling attention to health inequity in the state. The report calls out the health disparities that exist despite the state’s above average health outcomes. To many, residence in Minnesota implies better than average health.…
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Recently, Salesforce announced its acquisition of Tableau Software for a substantial $15.7 billion in all stock. With this purchase, a potentially major shift in the analytics playing field is on the horizon. As a Platinum Partner of Salesforce and a Tableau partner, here are our initial reactions and predictions around the acquisition: Platform-agnostic support of data sources will continue...
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The Forrester CXNYC Conference took place earlier this week, and I must say, it was one of the best I’ve attended in my career. It was a solid immersion in thought-leadership from Forrester on the state and direction of Customer Experience (CX). It was also a valuable chance to interact with my peers on where we see our clients heading, the challenges they are facing, and how we help them get...
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One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…
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These days executives are highly attuned to protecting personal data if for no other reason than because it is what customers expect and compliance requires. Data breaches regularly make headlines and avoiding them has become a top concern. Data, along with its connected systems and networked technologies, is the lifeblood of modern business.…
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With baby boomers retiring in record numbers and millennials projected to comprise nearly 75% of the workforce by 2025, utilities are faced with the challenge of recruiting and training the next generation of leaders. In early May, members of the Greater NY Chapter of the Women’s Energy Network and the NY Chapter of Young Professionals in Energy gathered at West Monroe’s New York City office...
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Join the discussion at AWWA ACE19: West Monroe and California American water explore the landscape of AMI network design As utilities continue to explore and deploy AMI, there is mounting pressure to use existing telecommunications networks, preventing redundant networks from being constructed across the same geography. Water utilities today have a myriad of options – privately owned, shared...
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Last year, I wrote about conversational interfaces and how they have the potential to disrupt business and technology paradigms over the coming years. To recap, conversational interfaces are an emerging high-level system design model where interactions occur in the user’s spoken or written natural language. Most commonly they are a voice-driven virtual assistant like Alexa or a text-driven...
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One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…
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With 1 million more job openings than unemployed workers in the United States, retaining talent through an integration is more critical than ever. Whether your acquisition was driven by the desire to “acquihire” talent or retain existing talent to drive growth and business strategy, here are four tips to ensure you don’t lose your greatest assets during the deal process: If you didn’t...
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NHL hockey is perhaps the fastest and most action-packed sport on the planet. With skating speeds up to 30mph and pucks regularly clocked over 100mph the tempo allows for virtually no time to stop and think and instead necessitates continuous split-second decisions. This year, in an attempt to have insight into the chaos, the NHL released an in-game app exclusively for coaching staff that...
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