Treasury management services are a key source of profitable fees and low-cost deposits. In an industry that is more than 40 years old and increasingly commodified, product is important, but the overall quality of the customer experience is driving the difference between one bank and the next. The bells and whistles of yesterday are table stakes in today’s mature market. …
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The trend toward community, regional bank, and credit union consolidation in the United States is showing no signs of stopping in 2018. While bank M&A activity only grows, closing risk in the current regulatory environment should stay a top-of-mind issue for institutions mulling potential M&A transactions. For institutions looking to enter the bank M&A fray, a proactive strategy...
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This year, we have an extra reason to celebrate LGBT+ Pride Month: the launch of West Monroe’s newest employee resource group, WMPride! WMPride is open to both LGBT+ employees and supporters and is designed to support and encourage the ongoing growth and success of our LGBT+ employees and community at WMP.…
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One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…
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Three years ago, I managed the vendor evaluation process for a utility assessing wireless options for telecom connectivity to substations. The field was limited to two vendors and cybersecurity was an important topic we wanted to explore in more detail with each. One specific area we sought to understand was the process used to address any cybersecurity issues that might arise with the...
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What’s more satisfying than finding a way to combine two of your passions? I asked myself this as I cranked out Python code to process online fish stocking records in a recent fishing analytics pet project. But let’s take a step back first. Our CEO Kevin McCarty was recently published in a Forbes magazine article discussing how tech nerds become successful commercial technologists.…
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While the summer season doesn’t officially start for a few more days, Salesforce’s summer has already begun. And the Summer ‘18 release is a big one for all the Clouds. In the sections below, we highlight some key Summer ‘18 features for Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, and Analytics Cloud.…
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For the third consecutive year, West Monroe united across the firm to give back to the people and organizations in our communities. On June 1, we set aside consulting for a day to allow all our employees to participate in a “National Day of Change.” The National Day of Change is our commitment to giving back to the communities where our people live and work.…
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Those of you who are seasoned at implementing SQL Server have probably used the identity column feature. It is a great tool for generating surrogate keys in your tables without needing to include logic in your code. With any new feature, comes the good and the bad. The good news if you looking at Azure SQL Data Warehouse (SQL DW) for your next implementation is that Microsoft introduced...
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This year, for West Monroe’s National Day of Change (NDOC), I had the opportunity to volunteer with the Salvation Army on a beautification project at the Chicago Temple Corps Community Center and Booth Manor Senior Residences. The Salvation Army was a perfect partner for NDOC because of its significant local impact throughout the Chicagoland area and our long-standing partnership with...
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As we approach the midpoint of 2018, here are some of the top challenges West Monroe sees in the water industry. Water utility leaders continue to face issues produced by years of underinvestment — aged infrastructure, highly-public water crises, and unmet customer service expectations. Furthermore, as water utilities introduce new technology to address these issues, there are increasing...
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As customer behavior and expectations evolve, having a constant pulse on needs and emotions is critical to delivering a valuable experience and creating long-term customer relationships. In the existing digital age and with the abundance of technology, the ability to collect and analyze data to distill key customer insights has never been easier.…
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