This summer, a group of volunteers from West Monroe embarked on a volunteer mission with Team Rubicon, a natural disaster response organization that relies on the skills and expertise of military veterans. Jordan Nouhan, a manager in West Monroe’s Mergers & Acquisition practice and lead of the West Monroe Veterans’ Committee, sat down to discuss the experience.…
Read More
Integrating two banks can a time-consuming, expensive, and demanding process, which is why it’s important to plan early and comprehensively. It’s common for banks to experience missteps leading up to and following an integration, which can result in poor experiences for customers and employees – at worst, resulting in unwanted attrition of customers and employees.…
Read More
Treasury management customers have been expressing their need for an easier customer experience with their banks. Our 2018 research with corporate practitioners supports this conclusion, defining 10 criteria for being an easy bank to work with: While easy doesn’t drive bank selection, easier banking absolutely drives subsequent relationship growth. Business grows when the bank is easy and...
Read More
As we begin to wrap up this year, I’ve been reflecting on how we drive value to our clients. We believe strong, efficiently run and maintained core systems are the foundation on which businesses endures, grows, and innovates. We believe we provide value to our managed services clients by running these platforms well, so our clients can be better positioned to achieve and exceed their business...
Read More
One of the most widespread and damaging security threats to businesses today continues to be ransomware. Ransomware is a form of malicious software (or malware) that encrypts files on a computer, file share, and/or server so they become unusable. The attackers then extort money from the business to unlock the files.…
Read More
Why a keep, build, or buy analysis is crucial to every CTO’s future. It’s 2 a.m. the night before you, the CTO (chief technology officer), promised to push a new release of your mission-critical application. Notices have already been distributed to all your employees and clients letting them know tomorrow will be the big day.…
Read More
As we wrote about in our recent white paper, Contact Center of the Future: Conversational Bots and Empowered Agents, the role of the contact center agent will change tremendously in the years to come. As automation, bots, and AI reshape the landscape, inquiries directed to the agent will become more complex, and emotional in nature.…
Read More
This week West Monroe Partners released our signature research on an important topic, Digital Leadership. Surveying and curating insights from 407 business leaders on sixteen different elements of digital maturity, this report highlights key characteristics of digitally mature organizations seeking to increase revenue, growth, and profits in today’s dynamic markets.…
Read More
After having tested Blockchain internally in tracking mangoes, on June 25, 2018 Walmart announced that it would join the IBM Food Trust and help create a global supply chain system leveraging blockchain tech. By doing so, Walmart seeks to decrease food safety issues and increase response times when issues occur.…
Read More
October is LGBT History Month, a time to honor the achievements of lesbian, gay, bisexual and transgendered leaders. This month, I’m taking time to reflect on a campus event I was asked to attend at my alma mater by our recruiting team. Easy enough, right? Go back to my old stomping grounds, meet some students, talk about my post-grad life at West Monroe, enjoy some free food, and call it a...
Read More
As consultants, our working hours often stretch beyond the standard 9-5, and our working relationships often turn into friendships due to long hours and travel schedules. This blurred line between personal and professional relationships can be intimidating for LGBT+ employees, who often spend considerable emotional energy trying to limit sharing details about their personal lives due to a fear...
Read More
I recently attended the Microsoft Ignite conference where I spent my time attending sessions around Office 365, SharePoint, Teams, and OneDrive for Business. There was no shortage of announcements around the advancements Microsoft is making in the modern digital workplace with Office 365. We are seeing significant improvements across collaboration, process automation, intranet and all-employee...
Read More
