A Conversation About Inclusion & Diversity: Experienced Hires, And Making The Leap From Outsider To Insider

A Conversation About Inclusion & Diversity: Experienced Hires, And Making The Leap From Outsider To Insider

As part of a journey to strengthen our culture of inclusion, we began writing quarterly articles designed to stimulate conversation about relevant and sometimes challenging topics. The idea is that healthy and open dialogue is an essential prerequisite to breaking down the barriers to inclusion. In my latest article, I look at the topic of onboarding experienced talent and easing their...

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The Four Opposing Forces of Customer Loyalty Programs

The Four Opposing Forces of Customer Loyalty Programs

Many of today’s customer loyalty programs were built for a different, pre-digital marketplace. Once-straightforward tactics such as providing coupons, discounts, or basic points systems to drive card usage are no longer enough to move the needle on inspiring true customer loyalty. In an increasingly complex and digital marketplace where “smart” consumers demand real-time, seamless experiences...

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This is CX Episode 43: Todd Unger, Chief Experience Officer at American Medical Association

This is CX Episode 43: Todd Unger, Chief Experience Officer at American Medical Association

We had the pleasure of speaking with Todd Unger who is the Chief Experience Officer at American Medical Association to talk all things CX: his journey into the CX world, where his role falls within the organization, how he’s been able to achieve executive level support, how he’s creating value, and his pieces of advice for others in the profession.…

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World Water Day 2019: How can you make an impact?

World Water Day 2019: How can you make an impact?

Each year on March 22 the United Nations recognizes World Water Day, and each year we are reminded of the importance of water in our daily lives, its scarcity across the world, and the impact we can have on our most precious resource. World Water Day is centered on Goal 6 of the UN’s Sustainable Development Goals which seeks to “ensure access to water and sanitation for all” by 2030. …

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Manufacturing Today: Continuing to Grow When Talent is Scarce

Manufacturing Today: Continuing to Grow When Talent is Scarce

In the March 2019 edition of Twin Cities Business, reporter Ingrid Case investigated how attracting and retaining talent is limiting the growth potential of Minnesota’s largest private sector industry, manufacturing. Despite an average wage ranking second highest, manufacturing companies are losing the war on talent to other local industries like healthcare and high tech – leaving them...

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Applying Inclusion, Trust, and Respect to Agile Project Management

Applying Inclusion, Trust, and Respect to Agile Project Management

My wife and I had success in the first three months we applied agile project management principles when running our household. But it didn’t stay that way. As we got busier with life, the system broke down. We stopped updating the scrum board and our Sunday night family meeting was focused on other things, planning vacations, homework, extra-curricular activities. …

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Key Considerations for Veeva Vault Implementation

Key Considerations for Veeva Vault Implementation

One of our clients, a major biopharmaceutical company, struggled to distribute content across more than fifty countries and thousands of people around the globe. They were using 18 disparate content management systems – each with its own processes. As they looked to digitize the back office to create efficiency and standardization globally, they selected a new, consolidated platform in Veeva...

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Chicago, IL 60606
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