Take a peek under the hood of Salesforce’s newest offering, Salesforce Shield, which makes defining, executing, and monitoring your organization’s strategy to become GDPR compliant a breeze. By now you have heard that GDPR officially went into effect in May and is a regulation in EU law on data protection and privacy.…
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Organizations have grown increasingly enthusiastic about the business insights and other benefits that big data analytics can deliver, and rightfully so. But as they pursue the promise of business analytics, companies often come face to face with some hard truths. One of the most problematic: following the traditional process of first creating a data warehouse and then analyzing the data...
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Cybersecurity. It’s something that you need to be aware of both when you’re looking to acquire and once you’ve acquired in the continued day-to-day operations of the company. You don’t want to risk your data being exposed, being embarrassed, or suffering financial loss. Alex Agran, host of the Private Equity Technology Podcast, recently interviewed two West Monroe...
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Digital transformation is the new reality for the commercial world, and the retail industry is no exception. In fact, the theme of this year’s National Retail Federation (NRF) Big Show, which took place in January, was “retail transformation” and focused on four key elements: technology, business performance and growth, innovation, and partnerships and collaboration.…
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While Augmented Reality (AR) and Virtual Reality (VR) technologies have languished over the past several decades, major technical advancements within the past few years have brought forth a resurgence of interest in these technologies. From the first AR/VR experiments in 1968, to the failure of the Nintendo Virtual Boy in the 1990s, to the explosive success of the Oculus Rift VR headset...
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Artificial Intelligence (AI) is booming. And its growth is receiving attention around the world. You’ll see AI featured in news stories daily. Total investments for venture-capital-backed artificial intelligence companies in the US topped $1.9 billion in the first quarter of the year, the highest ever. Google, Amazon, Facebook and the tech giants are making big bets in this space.…
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As part of a journey to strengthen our culture of inclusion, I began writing quarterly articles designed to stimulate conversation about relevant, and sometimes challenging topics. The idea is that healthy and open dialogue is an essential prerequisite to breaking down the barriers to inclusion. This quarter, we address how unconscious bias impacts the workplace, and specifically, work...
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Changes and advances in healthcare have increased in recent years at an amazing rate. Everything from major mergers and acquisitions to new innovations in treatment delivery have been re-shaping the healthcare environment as we know it today and we do not see this slowing down at any time in the future.…
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It is no secret that improving the health of our sickest populations has proven an intractable problem across the healthcare industry with health plans finding themselves increasingly at the center of managing complex care on behalf of their members. The industry has made significant strides in recent years with an increasing focus on maximizing engagement via care management programs.…
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This post is the second in a series of three outlining West Monroe’s capabilities and perspective in Customer Experience (CX) transformation using the DEEPEN CX framework. In the first post, Pat McClure and Justin Poggioli provided an overview of the first three stages of the DEEPEN process: Define, Envision, and Empathize.…
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Last week, the Labor Department announced that for the first time in recorded history, the number of job openings is higher than the number of people looking for a job. For employers, this means people (and especially, highly skilled people) have more choices than ever. As recruiters, we spend our days sourcing and vetting talent for West Monroe.…
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By: Kelsey Braak, Shayan Ahmad, Maddie Issleib, Claire Garvin, Eric Speer, Matt Ripple, Chintan Patel, and Andrew Koultourides The West Monroe team has worked with nearly 300 software vendors spanning industries and services. We partner with the clients to deliver solutions that alleviate operational pain, automate manual processes, and augment existing functionality, all the while maintaining...
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