Public Cloud Environments: How to Effectively Manage Costs

Public Cloud Environments: How to Effectively Manage Costs

There are several compelling reasons to move to the cloud.  Speed of innovation.  The ability to scale quickly.  Production ready services to leverage AI, IoT, natural language processing, etc.  However, for most businesses, it all comes down to costs. In a previous blog post Moving to the Cloud: Myth Versus Reality, I touched on some misconceptions regarding moving to the cloud, including the...

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Uncommon Sense: Necessary Conditions

Uncommon Sense: Necessary Conditions

This is the second blog in a series I’m writing called Uncommon Sense: Practical Advice to Creating Value, targeted to those with a stake in creating value in companies. Most of the concepts apply to all industries and types of companies. I hope you enjoy reading it and find some insight in doing so.…

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Tackling the Cybersecurity Skills Shortage at the CyberForce Competition™

Tackling the Cybersecurity Skills Shortage at the CyberForce Competition™

Teaming Up with the Department of Energy and Argonne National Laboratory at the CyberForce Competition™ The US Department of Energy (DOE) hosted their CyberForce Competition™   in late 2018 within their network of National Laboratories across the United States. The competition was created with the goal of addressing the cybersecurity skill gap in the marketplace today.…

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What I Learned About Agile Project Management from Running a Household

What I Learned About Agile Project Management from Running a Household

Last year, I decided to try an experiment at home. The experiment focused on applying agile project management techniques to running our household; I wanted to learn if these techniques, like scrum boards, acceptance criteria, the definition of done, retrospectives and stand-ups, could help us manage our housework as efficiently and effectively as my client projects. …

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Innovation Series: 4 Important Lessons that will Help You Run a Practical Innovation Function

Innovation Series: 4 Important Lessons that will Help You Run a Practical Innovation Function

In part 1, we discussed how emerging technology can take several decades to become mainstream and deliver on its commercial promise—highlighting touch screens, voice recognition, and machine learning as examples. Now we want to dive into turning innovations into realities. In our experience in building a corporate innovation function over the last five years, we have learned four important...

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7 Thoughts on the BB&T and SunTrust Merger Announcement (from the Banking M&A Experts at West Monroe)

7 Thoughts on the BB&T and SunTrust Merger Announcement (from the Banking M&A Experts at West Monroe)

On February 7, BB&T and SunTrust banks announced their intent to merge. It is poised to be the biggest bank merger in a decade and create the sixth-largest bank in the United States. As directors in West Monroe’s financial services practice, we do our fair share of merger integration work in the industry—especially at super-regional, mid-market banks like these.…

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Innovation Series: Learning What We Mean by ‘Practical Innovation’

Innovation Series: Learning What We Mean by ‘Practical Innovation’

Understandably, most CEOs want their organizations to proactively innovate instead of finding that innovation has shown up at their doorstep. Forced adaptation is rarely pleasant. But when you look at examples of corporate innovation in the market today, only a select few are successful. How is it that some companies can stay on top of changing technology and market trends and others...

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5 Key Trends for CX Executives in 2019

5 Key Trends for CX Executives in 2019

New Year, New CX? Happy 2019! As customer experience (CX) professionals, 2019 is a critical year to demonstrate and articulate the tangible benefits and value of CX in our organizations. Here are five key CX trends that we believe organizations and their CX executives will focus on this year. Trend #1: Demonstrating and articulating the value that CX executives bring to the organization The...

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Creating Opportunities for a College Education: Talking with Jessica Bartnick of Foundation for C.H.O.I.C.E.

Creating Opportunities for a College Education: Talking with Jessica Bartnick of Foundation for C.H.O.I.C.E.

One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…

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Why You Need A Business Bucket List

Why You Need A Business Bucket List

Everybody likes to talk about their bucket list, but the truth is most people have little more than a few vague ideas about the things they’d like to do before they die. Sadly, without full commitment to detailing and executing bucket lists, unfulfilled dreams are the most likely outcome. To avoid that fate, my family—including my two teenage daughters—has taken to not only documenting bucket...

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When to Consider Blockchain Rather than a Relational Database

When to Consider Blockchain Rather than a Relational Database

Like many emerging technologies, blockchain is sometimes portrayed as a magic bullet that can solve all problems. This is far from the case. Blockchain, just like any other technology, has a specific set of use cases, and they are much narrower than today’s market hype would imply. West Monroe recommends approaching blockchain carefully and keeping in mind that it has few proven use cases...

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DEEPEN Customer Experience Transformation: Enact, Part 3 of 3

DEEPEN Customer Experience Transformation: Enact, Part 3 of 3

In the third and last installment of our blog series about customer experience (CX) transformation, we discuss the most difficult, costly, and risk-laden phase, Enact. A full-scale, company-wide, CX transformation takes a significant operational and financial investment. Given that most companies will need to transform in phases, CX leaders need to continuously show progressive return on...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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