West Monroe Partner’s culture supports the concept of work-life integration. We are encouraged to bring our full selves to work by incorporating what we love into our daily work routine. Our leaders also teach us the invaluable lesson that we are a better asset at work if we make time for the things that recharge us outside the office.…
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As a member of the West Monroe Payments Practice, I work with our clients to help them develop payments strategies, products, and partnerships. As both a professional and a consumer, I am frequently asked about credit card rewards, features, usage best practices, technologies, and more. Over a series of blog posts, I will examine several of these topics in more depth.…
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Each month we highlight a different Dare to be Great employee who embodies the Uncommon Blend or Challenge Accepted attitude that makes West Monroe Partners and everyone that works here so unique! This month, meet Ragan White, a Manager in West Monroe’s Banking practice, based in Seattle. How did you get started at West Monroe? …
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Not only did it go from an online bookstore to one of the largest retailers in the world, but Amazon has now tapped contact centers. Amazon Web Services recently announced Amazon Connect– a simple and cost effective, cloud-based contact center technology that has left the contact center industry (and us) buzzing.…
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During the first half of 2017, West Monroe and Mergermarket surveyed 100 senior private equity and corporate executives, all with organizations that have acquired at least one software firm over the past three years. Respondents cited various challenges to orchestrating a successful acquisition – one of the top among them being cybersecurity.…
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It’s not every day we have the privilege of hosting 35 smart and determined high school students in our offices, but West Monroe did just that last Friday when a group from the summer immersion program at Girls Who Code joined us at our Seattle office. The mission of Girls Who Code is simple: closing the gender gap in technology.…
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For over 16 years, the look and feel of Salesforce has remained fairly consistent. In 2015, Salesforce began promoting its new platform – Salesforce Lightning. Although long time users may have grown accustom to the classic user interface, Salesforce has developed a modern UI that brings new features, increased productivity, faster deployments, and a seamless transition across desktop...
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You will be able to guess my approximate age when I tell you that I grew up in a house that had a rotary phone. My fingers were so happy when my family finally installed a few touchtone phones. Now, I don’t even have a home phone, and Alexa is one of my favorite additions to the house.…
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Across all industries – from utilities to banking and from healthcare to education – organizations are tapping into unprecedented amounts and types of actionable “big data” to understand consumers and drive powerful engagement. This is possible through evolving tools that analyze and parse data into hyper-personalized micro-segments of consumers – enabling an organization to deliver the right...
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This year, in an effort to be transparent about the journey we are undertaking to strengthen our culture of inclusion with both our employees and external stakeholders – our clients and neighbors in the communities where we live and work – we are publishing a series of articles to create an open dialog about inclusion and diversity.…
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The hype surrounding robotic process automation (RPA) continues to grow. It has many people imagining robots along an assembly line, packaging product to be delivered by drones in a matter of minutes. But the reality is that robotic process automation is the next technology automation tool designed to drive better operational efficiency, improve customer experience, and increase employee...
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This spring I attended the Indeed Interactive Conference in Austin, Texas. Indeed accounts for more hires globally than any other source, so the conference was a great opportunity for me to hear about current trends in the market from industry leaders, and see other great speakers like Malcolm Gladwell. My initial goal was to write about what I learned when I first returned from the conference...
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