Last week I was a panelist at the Utility Analytics Summit 2018 in Irvine, CA. This conference brought together IT and business leaders to share trends, insights, and challenges as they leverage data insights in their organizations. Below, I share some specific areas where the IT role is evolving in this exciting area.…
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“Data is driving life and death decisions and we do not have good data.” Given that most data strategy projects aim to improve business value through processes such as profit maximization, customer retention, or cost cutting, it is rare to participate in a project where understanding and organizing a client’s data so directly contributes to saving lives.…
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During our cloud advisory projects, we frequently address concerns of “lock-in” to prospective single cloud providers. Optimizing vendor relationships in a modern IT environment can be challenging, so keep in mind some aspects of this multi-sided problem. Your business has been locked into technologies for years, the challenge is selecting the right ones.…
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One of the best things about our profession is the opportunity to meet and collaborate with so many talented and interesting people at our clients and in the community. This blog series introduces some of the executives with whom we work and spotlights the ways they are leading and making their mark, both personally and professionally.…
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In her book “The Good Jobs Strategy,” professor Zeynep Ton of the MIT’s Sloan School of Management, examines how today’s smartest retail companies invest in their employees to lower costs and boost profits. With today’s retail companies being challenged more than ever to motivate customers to visit their stores, retailers are continuously innovating to enhance their customers’ experience to...
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Robotic Process Automation (RPA) has paved the way for significant changes to the marketplace and will continue to do so in greater scale as it takes hold throughout the industry as companies seek low cost efficiency gains. Through automated ‘bots’, companies can save time, money, and valuable human talent as they leverage this developing technology.…
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Part 2: Governance Modeling: A Central Component for Digital Transformation One of our clients posed a very interesting question about six months ago. Paraphrasing, he stated, “…anybody can build a bot, but nobody is providing a solution to govern them.” Over the course of the past six months, we have found many companies struggling with this question; however, the following reoccurring themes...
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Earlier this year, I attended the National Retail Federation’s (NRF) Big Show in New York City, a conference attended by over 35,000 people from around the world. I had the opportunity to speak with many industry experts, vendors, retailers, innovators, and consultants about some of the opportunities and challenges in the retail industry.…
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In part one and part two of this blog series we discussed the definition and importance of Knowledge Management (KM) and offered a four-step strategy to determine whether or not your organization is ready for a KM solution. In this third and final piece, we’ll give a step-by-step overview of the implementation process.…
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While approaching my two-year mark at West Monroe, I’ve experienced different levels of comfortability with my assigned project roles. I feel especially fortunate to have been assigned opportunities considered “stretch roles” where I have worn hats I never expected to wear, be it a “technical” hat or a “project manager” hat.…
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Part 1: Shaping Consumer Demand with Business Capabilities This is the first of a three-part blog series explaining the human contribution within a digital strategy. From a foundational perspective, digital transformation is the application of digital capabilities to processes and products for improving efficiency, enhancing customer value, managing risk, and uncovering new opportunities for...
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The Advanced Energy Conference in New York City brought together utility and energy business leaders, researchers, technologists, and policy makers. A mix of plenary and breakout sessions were supplemented by exhibits and networking opportunities as attendees listened and engaged in discussion on the current state of the industry, and various futures on the horizon.…
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