Seven Myths About Credit Cards and Your Credit Score

Seven Myths About Credit Cards and Your Credit Score

As a member of the West Monroe Payments Practice, I work with our clients to help them develop payments strategies, products, and partnerships.  As both a professional and a consumer, I am frequently asked about credit card rewards, features, usage best practices, technologies, and more.  Over a series of blog posts, I will examine several of these topics in more depth.…

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Lessons Learned in Vegas: Top Ten Takeaways from Tableau Conference

Lessons Learned in Vegas: Top Ten Takeaways from Tableau Conference

Everyone knows ‘What happens in Vegas, stays in Vegas.’ While that may be true for some activities, after attending the Tableau Conference, #DATA17, we couldn’t help but share some of the key takeaways. Tableau, a data visualization platform, has been an industry leader in recent years (as recognized by Gartner and other organizations), and is known for its design-focused data visualizations...

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What’s Your Cloud Strategy?

What’s Your Cloud Strategy?

As part of our Cloud Advisory engagements, we partner with clients to determine the strategic reasons and goals for adopting cloud technologies.  It’s important to have goals to develop an actionable roadmap, detailing the series of actions required. This blog outlines several categories of strategic recommendations as part of Cloud Advisory services.…

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The Agent That Never Sleeps: The Rise of Chatbots

The Agent That Never Sleeps: The Rise of Chatbots

If you aren’t part of the chatbot buzz, you aren’t paying attention to an important trend impacting contact centers in all industries. Business value from conversational interfaces is increasing in measure, but many companies find it can take time to mature from basic “infobots” to more complex use cases.  I attended both the ICMI and Customer Contact Week (CCW) conferences this past year and...

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Stepping into the World of Consulting: Do’s and Don’ts

Stepping into the World of Consulting: Do’s and Don’ts

Making the transition from college student to full-time consultant is a completely new challenge. You will join projects where you are expected to analyze, problem-solve, and communicate solutions in a clear, coherent manner. The switch to consulting will take time to get used to, but luckily in our first few months as consultants we have been expertly guided by others who have gone through...

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Blog Series – Part 2: DOE’s Grid Resiliency Pricing Rule

Blog Series – Part 2: DOE’s Grid Resiliency Pricing Rule

Compounding Inequality for Customers This second blog in a series discussing the Notice of Proposed Rulemaking (NOPR) issued by the Department of Energy (DOE) examines potential adverse effects on electricity customers. Aside from the debate around whether this NOPR would improve grid resiliency, the proposed pricing rule can fundamentally alter wholesale electricity markets.…

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Stranger (Internet of) Things: A couple of factors to consider before making the investment

Stranger (Internet of) Things: A couple of factors to consider before making the investment

We recently attended the IoT Summit Chicago hosted by the Illinois Technology Association. This conference gathered over 500 professionals from around the globe to collaborate on best practices and discuss future trends in the often discussed, but rarely understood “Internet of Things (IoT).” We took a moment to reflect on time the conference and identify some key takeaways to share with...

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Can New Pricing Models Capture the True Value of Water?

Can New Pricing Models Capture the True Value of Water?

Many water utilities are currently experiencing high sensitivity to demand and revenue fluctuations. As capital expenditures to maintain and upgrade distribution infrastructure become inevitable, many utilities are also facing increasing pressure to conserve resources and maintain water quality. Evaluating potential rate structures may reveal solutions to provide revenue stability while...

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Moving to the Cloud:  Myth Versus Reality

Moving to the Cloud: Myth Versus Reality

Cloud computing solutions have been available for well over a decade. Software as a Service (SaaS) came to prominence first, followed closely by Infrastructure-as-a-Service (IaaS) solutions, then advanced Platform-as-a-Service offerings (PaaS), and now Function-as-a-Service, or “serverless” cloud hosting models, where the application requests compute resources without visibility or knowledge...

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What’s Your Cloud Security Foundation?

What’s Your Cloud Security Foundation?

Cloud implementation and migration projects create ample opportunity for mistakes when it comes to the management of security controls in the new environment. This was demonstrated in dramatic fashion recently with the news that Viacom cloud configuration secrets had been exposed on the public internet due to misconfigured S3 bucket permissions.…

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222 W. Adams
Chicago, IL 60606
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