Why the Grid Mod Evolution is Not a One-Size-Fits-All Endeavor

Why the Grid Mod Evolution is Not a One-Size-Fits-All Endeavor

Grid Modernization represents the single largest transformation of the electric utility post-WWII. Investments in hardware and software in the digital age promise a more resilient and reliable grid poised to serve the U.S. well into the 21st century. In this article, we discuss the primary drivers of Grid Mod efforts, how they vary by utility, and how approaches have evolved over time.…

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3 Enablers to Water Utility Customer Centricity

3 Enablers to Water Utility Customer Centricity

Over the past few years, water utilities have begun to embrace the importance of a unified customer experience strategy – one that involves technological transformation, employee engagement, and process improvements. This customer-centric paradigm shift is primarily driven by changes to regulators focus on customer satisfaction, heightened increase to conservation, and the digital effect to...

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6 Issues Facing Water Utilities

6 Issues Facing Water Utilities

As we approach the midpoint of 2018, here are some of the top challenges West Monroe sees in the water industry. Water utility leaders continue to face issues produced by years of underinvestment — aged infrastructure, highly-public water crises, and unmet customer service expectations. Furthermore, as water utilities introduce new technology to address these issues, there are increasing...

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Energy Harvesting: A Watershed Event for Increasing AMI Battery Life?

Energy Harvesting: A Watershed Event for Increasing AMI Battery Life?

What about AMI battery life? Water utilities throughout the United States are evaluating advanced metering infrastructure (AMI) as a way to improve meter read accuracy and reduce operational costs. In virtually every planning meeting, the topic of AMI battery life bubbles up. AMI devices are battery powered, and once the battery fails, the device must be replaced.…

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Are You Prepared for the Utility of the Future?

Are You Prepared for the Utility of the Future?

The magnitude of opportunity and change facing utility executives is both exciting and overwhelming. With many facets of the business shifting all at once, it is difficult to balance successfully running today’s utility while transforming into a more efficient, more secure, customer-centric and safer organization. Through our observation of many utility environments, we believe that focusing...

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DistribuTECH 2018: All Roads Lead to Digital in Preparing Utilities for an Uncertain Future

DistribuTECH 2018: All Roads Lead to Digital in Preparing Utilities for an Uncertain Future

Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty. Multiple speakers echoed the theme that changes in technology, customer expectations, legislation, new...

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Business Case Analysis for Water Utilities to Strategize & Achieve Grid Modernization

Business Case Analysis for Water Utilities to Strategize & Achieve Grid Modernization

State of the water industry Water utilities are struggling to meet the demands of outdated infrastructure, changing workforce makeup, and the overall need to address inefficiencies in sourcing water. On the macro-level, population migration in suburbs and cities, reliability of water resources, rising customer expectations for real-time information, and increasing interest in water...

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Smart Grid Stakeholder Education & Engagement Strategies – be realistic!

Almost every day I see articles about new ideas or technologies to help utilities educate and engage stakeholders on the benefits of Smart Grid and AMI.  Whether it be portals, social networks, mobile apps, colored buttons, or big shiny buses, the reality is that most Communications, Marketing or Customer Operations departments (those most responsible for customer education and engagement)...

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“Courting Customers” is Key in AMI Deployments

I served as legislative & regulatory policy manager at Sempra Energy, parent company of San Diego Gas & Electric (SDG&E) in the mid-2000’s and had a hand in drafting the utility’s AMI business case that was approved by the CPUC in 2007. Thus, I am particularly pleased to see the recognition that SDG&E is now getting for becoming, once it installs the last of its...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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