Should CX Be Regulated?

Should CX Be Regulated?

As the 24/7 news cycle turns away from the recent United Airlines issue everyone is probably sick of discussing, a new topic is beginning to permeate the back-page headlines. The regulation of customer service in the airline industry. Regulation of customer experience is nothing new to highly regulated industries, just ask anyone in Energy and Utilities.…

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Where Can Travelers Turn Next?

As a frequent flyer for both business and leisure, I like to maximize the number of miles I earn for a flight. My friends will say it’s obsessive and look at me strangely when I mention I’m going to add a stop in my itinerary just to capitalize on the 500 mile minimum.…

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