How to Make the Most of a Bad Customer Experience

Here at West Monroe, we talk a lot about the “customer experience” – how businesses attract and retain their most valuable customers.  The way in which a company handles a negative customer experience is equally, if not more, powerful than a positive customer experience. Does your company have the processes and supporting technology in place to lead a customer through an...

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Contact Center Transformation: From Strategy to Inception

West Monroe Partner’s High Performance Contact Center team recently conducted a half-day workshop at the ICMI Contact Center Demo and Conference in Chicago.  We demonstrated how you can transform your contact center from the ground up – from organizational design, to reworking operations and strategy, to the technology and processes that support your goals. …

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“Smooth” Optimization

I LOVE smoothies! Delicious treats for those with seemingly healthy habits, and an alternative to milkshakes for those with a sweet-tooth like myself. And where do we all get them? Most likely Jamba Juice as they are definitely the main player in this $2B industry. If you, like me, frequent the establishment on occasion, then you’ve most likely noticed the changes that seem to happen...

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Achieving the Agile Business – Part 1

How many times have we heard, speed is everything?  We must move quickly to identify new market opportunities, bring new products to market, adapt to competitive pressure, differentiate our business, increase our service levels, and decrease our cost to market. There is constant pressure to adapt and change in these and many other areas and do it quickly.…

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West Monroe Partners Adds Enhanced Offerings to Managed Services Practices

Recently our Managed Services practice announced that we have extended our capabilities to provide support for Microsoft SharePoint, disaster recovery programs, and software asset management. The fully-integrated suite of offerings complement West Monroe’s established FITservices solutions, which include service desk, infrastructure management, and advisory services, as well as full IT...

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Phone: 312-602-4000
222 W. Adams
Chicago, IL 60606
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