When I read Bill’s blog “Where’s the Snooze Button on Change?” I was inspired to write my own perspective on managing change. And then I hit my own snooze button a few times in the last few months due to some competing priorities. Change fatigue is real – and something I observe often at clients.…
Read More
Many companies look to increase the efficiency of their workforce through implementing new work methods, labor standards, and technology. However, a critical piece of the improvement process is often overlooked – performance management. According to Wikipedia, “performance management is the term used to refer to activities, tools, processes, and programs that companies create or apply to...
Read More
Bill Kirst, our West Coast Organizational Change Management lead in Seattle shares the fifth episode of his podcast series on the topic of change management. In this episode, Bill interviews Danielle Decatur, a Strategist at Microsoft who supports Enterprise Services Delivery. They discuss the importance of using change management to drive strategy.…
Read More
Bill Kirst, our West Coast organizational change management lead, shares the fourth episode of his podcast series on the topic of change management. In this episode, Bill interviews James Casey, VP of Partner Engineering at Chef Software. Bill and James talk about the changes that are happening in our work because of automation and the adoption of cloud.…
Read More
Bill Kirst, our West Coast Organizational Change Management Lead in Seattle shares the third episode of his podcast series on the topic of change management. In this episode, Bill interviews Adam Burtner, a recent graduate and commencement speaker for the Class of 2017 at Wabash College. Bill and Adam talk about the changes that are happening in community engagement and the emerging trend of...
Read More
The “Iron Triangle”, Redefined In our first post, we introduced the unique challenge utilities face when balancing the need to deliver reliable service while making strategic investments to modernize infrastructure and systems to improve operations — all the while enhancing the overall customer experience. We also introduced the framework that has proven highly effective for...
Read More
It’s Tuesday morning and my alarm goes off at 3:30am. I reach over to hit the “Snooze” button and look around to remember where I am. My eyes adjust to the backlight of the iPhone in my hand as I look around to see a small hotel room take shape, as my vision resets.…
Read More
Following up on a previous blog where I talked about customers not wanting us to hide the word “change,” I jumped at the chance to co-author this blog with a colleague in our Customer Experience (CX) Practice. Having worked side by side on projects together we have seen firsthand that CX and OCM make a great pair in not only delivering on our customer’s expectations, but...
Read More
You’re introducing a new change to your business, be it implementing a new organizational structure or system, or revamping existing processes. The change is expected to increase productivity, reduce cost, and increase employee engagement. Sound familiar? Most of your employees are eager to adopt the new change; however, there are a few people who are adamantly resisting.…
Read More
Most of us have been in a setting where a manager or coach encourages the team leader to “wolf up” and take aggressive action. We often associate the “alpha” leader as loud, outspoken, dominant, and even outright aggressive. Having recently welcomed a German Shepherd pup to our family, the need to establish alpha leadership is an important part of proper integration into the family’s social...
Read More
2016 started with change. I joined West Monroe Partners’ New York office in January and thus began my journey to relocate to the great city of New York. How hard could it be to make the move to NYC after living in the Washington, DC area for 16 years? I decided I needed to test out our Organizational Change Management (OCM) methodology.…
Read More
Mid-market firms face tough tasks when it comes to managing change throughout integration. How can they overcome these challenges? Communication, talent retention and cultural integration are crucial challenges that mid-market firms face. However, companies have several ways to mitigate the risks. West Monroe Partners conducted a survey that interviewed 30 North American based senior M&A...
Read More
