Blog Series: Business Relationship Management – Part 2

Blog Series: Business Relationship Management – Part 2

BRM as a Discipline  This is the second of a three-part blog series explaining how Business Relationship Management (BRM) framework provides value as a discipline. As a discipline, the BRM framework embodies a set of competencies (i.e. knowledge, skills, behaviors) to foster productive, value producing relationships between an IT organization and the Business units they serve.…

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Top 6 Ways to Combat Change Fatigue

Top 6 Ways to Combat Change Fatigue

When I read Bill’s blog “Where’s the Snooze Button on Change?” I was inspired to write my own perspective on managing change. And then I hit my own snooze button a few times in the last few months due to some competing priorities. Change fatigue is real – and something I observe often at clients.…

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Is Your Management Team Equipped to Drive Workforce Improvement?

Is Your Management Team Equipped to Drive Workforce Improvement?

Many companies look to increase the efficiency of their workforce through implementing new work methods, labor standards, and technology. However, a critical piece of the improvement process is often overlooked – performance management. According to Wikipedia, “performance management is the term used to refer to activities, tools, processes, and programs that companies create or apply to...

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Coffee & Change, Episode 3: Making Change in Communities

Coffee & Change, Episode 3: Making Change in Communities

Bill Kirst, our West Coast Organizational Change Management Lead in Seattle shares the third episode of his podcast series on the topic of change management. In this episode, Bill interviews Adam Burtner, a recent graduate and commencement speaker for the Class of 2017 at Wabash College. Bill and Adam talk about the changes that are happening in community engagement and the emerging trend of...

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Blog Series: Managing Grid Modernization Programs (Part 2)

Blog Series: Managing Grid Modernization Programs (Part 2)

The “Iron Triangle”, Redefined In our first post, we introduced the unique challenge utilities face when balancing the need to deliver reliable service while making strategic investments to modernize infrastructure and systems to improve operations — all the while enhancing the overall customer experience. We also introduced the framework that has proven highly effective for...

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Why CX and OCM Make Such Good Partners

Why CX and OCM Make Such Good Partners

Following up on a previous blog where I talked about customers not wanting us to hide the word “change,” I jumped at the chance to co-author this blog with a colleague in our Customer Experience (CX) Practice. Having worked side by side on projects together we have seen firsthand that CX and OCM make a great pair in not only delivering on our customer’s expectations, but...

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Turning Change Resisters into Change Advocates

Turning Change Resisters into Change Advocates

You’re introducing a new change to your business, be it implementing a new organizational structure or system, or revamping existing processes. The change is expected to increase productivity, reduce cost, and increase employee engagement. Sound familiar? Most of your employees are eager to adopt the new change; however, there are a few people who are adamantly resisting.…

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Alpha Leadership

Alpha Leadership

Most of us have been in a setting where a manager or coach encourages the team leader to “wolf up” and take aggressive action. We often associate the “alpha” leader as loud, outspoken, dominant, and even outright aggressive. Having recently welcomed a German Shepherd pup to our family, the need to establish alpha leadership is an important part of proper integration into the family’s social...

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