Are we there yet?

Are we there yet?

How many of you have heard this from your kids during a road trip?  We all have, even during short trips across town to the movie theater or to run an errand!   A more serious question is, how many of you have heard this from your project team regarding a major initiative such as a claims transformation or a CRM implementation? …

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“Insuring” a Positive Customer Experience in Your Claims Center

Like any other industry, technology is forcing insurance companies to change the way they do business. Specifically, it’s widely accepted that direct sales, via the internet and other mobile avenues, are diminishing the value of the agent distribution model.  A McKinsey report cited that in 2003, local insurance agents wrote 80% of new Private Passenger Autos (PPA), decreasing to 63% in...

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