Federated or Distributed Versus Consolidated or Shared Services

A utility billing and collection services perspective Not too long ago in a galaxy far, far away, I had the responsibility of running one of the largest “meter to cash” operations in the country.  I recall my boss saying many a time during a presentation when numbers related to our scale came up “this slide says we’re big!” Scale was definitely an issue to consider in running my operation and...

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Fax? Isn’t that technology extinct?

For years, I have been hearing this from everyone around me. Business and IT organizations saw the predictions that faxing would die (almost instantly when email gained popularity) and most companies did not invest in a dying technology. Why would they? A few years ago, in the early 2000s, I worked for a corporate Fortune 50 IT organization that was not investing in the technology despite the...

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