Conversational Banking: Financial Services Firms Must Invest or Be Left Behind

Conversational Banking: Financial Services Firms Must Invest or Be Left Behind

Last year, I wrote about conversational interfaces and how they have the potential to disrupt business and technology paradigms over the coming years. To recap, conversational interfaces are an emerging high-level system design model where interactions occur in the user’s spoken or written natural language. Most commonly they are a voice-driven virtual assistant like Alexa or a text-driven...

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What We Really Mean by AI

What We Really Mean by AI

Artificial Intelligence (AI) is booming. And its growth is receiving attention around the world. You’ll see AI featured in news stories daily.  Total investments for venture-capital-backed artificial intelligence companies in the US topped $1.9 billion in the first quarter of the year, the highest ever. Google, Amazon, Facebook and the tech giants are making big bets in this space.…

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