Leveraging the Power of CRM to Create Extended Loyalty for Your Bank

Leveraging the Power of CRM to Create Extended Loyalty for Your Bank

As of September 2016, there were 5,980 FDIC-Insured banks in the United States. While this number dropped from 6,270 FDIC-Insured banks in September of 2015, total assets actually increased from $15.8 trillion in 2015 to $16.7 trillion in 2016. Looking at this trend in the number of banks declining (whether they be commercial or retail) is enough for us to assume demand is increasing but...

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Election 2016: A Presidential Case to be a Customer-Centric Organization

Election 2016: A Presidential Case to be a Customer-Centric Organization

Congratulations! You made it! It’s been a long, grueling season of campaigning, debating, speaking, and – FINALLY! – voting. Just like politicians, companies make promises to their customers on a daily basis – their brand promise. And just like politicians, some companies deliver on their brand promise…and others, unfortunately, do not.…

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What is the Water Utility of the Future?

What is the Water Utility of the Future?

By Jack Winter, Peter Mulvaney and Liston Jackson Transitioning from Risk Averse to Innovative The water utility industry has historically focused its strategy around delivering the required service to customers from a regulatory compliance standpoint. This has traditionally translated into a risk averse mentality which has, in turn, led to slow adoption of new technologies and processes.…

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Evolve Customer Experience from “Break Fix” to “Breakthrough”

Evolve Customer Experience from “Break Fix” to “Breakthrough”

As customer experience leaders, we live in remarkable times. Firms like Dyson, Apple, LocalMotors are turning often incredibly dull and commodity items into works of admiration that customers love to use…and for which they are willing to pay premiums. Others like Uber, AirBnB and Dollar Shave Club are reinventing industries with entirely new business, operational and technology models.…

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1 + 1 = 4: Pairing Lean and Customer Experience Tools to Double Your Impact

1 + 1 = 4: Pairing Lean and Customer Experience Tools to Double Your Impact

The term ‘evolution’ can be defined as the gradual development of something from a simple, to more complex form. This concept is especially true when applied to business management and strategy. Just as a snake sheds its skin to allow for continued growth, companies often shed their tools, paradigms, and methodologies in an effort to grow into faster, more agile organizations.…

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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