How to Use Multi-Use Networks to Achieve Smart Cities & Water Infrastructure Improvements

How to Use Multi-Use Networks to Achieve Smart Cities & Water Infrastructure Improvements

West Monroe has been promoting the use of multi-use networks to achieve Smart City benefits. Both at the American Water Works Association Illinois chapter meeting, and the most recent M-WERC Smart Cities Technology event in Milwaukee, audiences expressed great interest in learning more. While many Smart City initiatives are underway, West Monroe believes that for Smart City initiatives to be...

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What Hosting a 70s Holiday Party Taught Me About Customer Experience

What Hosting a 70s Holiday Party Taught Me About Customer Experience

My wife has wanted our family to host a themed holiday party for years. But not just any old theme: a 1970s Thanksgiving. While we’ve enjoyed many traditions in our family for years, we thought it was time spice it up. Discussing ideas with family, we rallied around a clear and simple 1970s theme that created a unique experience for our guests. If we were going for a theme, we couldn't do it...

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Smart Meters are Table Stakes, Next Up: Become a Platform

Smart Meters are Table Stakes, Next Up: Become a Platform

A recent report from the Edison Foundation Institute for Electric Innovation found that as of the end of 2015, over 65 million smart meters have now been deployed in the US, accounting for more than 50% of all households. Through ongoing deployment efforts across the country, that number will to grow to 70 million by the end of 2016 (including over 1 million more alone deployed by ComEd in the...

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What is the Water Utility of the Future?

What is the Water Utility of the Future?

By Jack Winter, Peter Mulvaney and Liston Jackson Transitioning from Risk Averse to Innovative The water utility industry has historically focused its strategy around delivering the required service to customers from a regulatory compliance standpoint. This has traditionally translated into a risk averse mentality which has, in turn, led to slow adoption of new technologies and processes.…

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Partly Cloudy with a Chance of Compliance

Partly Cloudy with a Chance of Compliance

As advisors to our 100+ private equity clients who use M&A activity to provide positive returns to their investors, WMP helps establish platforms, processes, and technology that can enable rapid EBITDA growth. Within the world of M&A, carve-outs and divestitures are some of the most complex situations when it comes to quickly getting the newly acquired business on the right track...

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Harness Your Customer’s Voice for Product (Re)Design

Utilize voice of the customer (VoC) to drive customer feedback insights into action   “I wish I could zoom in on this photo.” “I want to be able save this article to read later.” “I hate that I can’t access this site easily on my phone when I’m commuting.” “It’s more important to me to be able to find what I’m looking for – fast.” “It’s such a pain to enter my payment information each...

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Next Generation: Voice of the Customer

Firms have an unprecedented ability to listen to and understand changing customer needs. Advanced technologies turn unstructured social media posts or contact center transcripts into meaningful and actionable insights. Predictive analytics hone the noise of billions of interactions into signals that can help firms avoid scaling costly mistakes and tap into emerging opportunities.…

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How “Illuminating” is Your Utilities’ Customer Experience? 2015 Customer Effort Index in Utilities Results

In the utilities industry firms are zeroing in on customer experience as a means of predicting and improving customer satisfaction. Their approaches to elevating customer experience vary significantly. We have found that rather than waiting for stakeholders and regulators to force improvements, utilities gain more credibility and support by proactively designing customer interactions to be as...

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Phone: 312-602-4000
Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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