6 Issues Facing Water Utilities

6 Issues Facing Water Utilities

As we approach the midpoint of 2018, here are some of the top challenges West Monroe sees in the water industry. Water utility leaders continue to face issues produced by years of underinvestment — aged infrastructure, highly-public water crises, and unmet customer service expectations. Furthermore, as water utilities introduce new technology to address these issues, there are increasing...

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Who will win the loyalty of the customer of the future?

Who will win the loyalty of the customer of the future?

West Monroe attended the 2018 CS Week conference hosted in Tampa earlier this month. CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals globally. I attended CS Week a few years ago, and the big talk then was how “rate payers are now our customers, and they are demanding improved service.” Since then we...

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The Future of Energy on Display at AEC 2018

The Future of Energy on Display at AEC 2018

The Advanced Energy Conference in New York City brought together utility and energy business leaders, researchers, technologists, and policy makers. A mix of plenary and breakout sessions were supplemented by exhibits and networking opportunities as attendees listened and engaged in discussion on the current state of the industry, and various futures on the horizon.…

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How to Build an Analytics Center of Excellence to Tackle Utility Problems

How to Build an Analytics Center of Excellence to Tackle Utility Problems

We recently attended the annual gathering of utility practitioners at Utility Analytics Week in San Antonio. A common theme discussed was “how do we get started?”, “where do we start?”, and “how do we justify the cost?”. Electric utilities are becoming increasingly digitally-oriented and data intensive with the adoption of AMI meters, deployment of SCADA systems across the grid, and...

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Here’s the deal with digital.

Here’s the deal with digital.

Leading companies across numerous industries are abuzz with going “digital.” At West Monroe, we believe going digital—or digitizing information so it can be transmitted, stored, and analyzed to gain new insights and efficiencies—is a key enabler and accelerator of an organization’s strategy. But what does a utility have to gain from this digital revolution?…

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Blog Series: Managing Grid Modernization Programs (Part 1)

Blog Series: Managing Grid Modernization Programs (Part 1)

Embrace chaos to drive value, collaboration, and tangible benefits This is the first of a four-part blog series that explores the challenges and introduces a practical management framework for utilities to consider when embarking on a large grid modernization effort. The utility business model is undergoing profound change in terms of how energy is produced, delivered, and consumed.…

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Business Case Analysis for Water Utilities to Strategize & Achieve Grid Modernization

Business Case Analysis for Water Utilities to Strategize & Achieve Grid Modernization

State of the water industry Water utilities are struggling to meet the demands of outdated infrastructure, changing workforce makeup, and the overall need to address inefficiencies in sourcing water. On the macro-level, population migration in suburbs and cities, reliability of water resources, rising customer expectations for real-time information, and increasing interest in water...

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How ComEd Exceeded My Expectations

How ComEd Exceeded My Expectations

Earlier this week I received a phone call from my utility company, ComEd. The call was automated and could have gotten to the point a little bit quicker, but I held on and listened. It was a proactive communication to let me know that my power was going to be turned off at 2pm that day for 240 minutes due to an emergency situation.…

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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