Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Highlights From NRF 2017: Evaluate Your Retail Investments Carefully

Attending NRF’s Big Show 2017 provided me with the opportunity to see how retailers, specifically their operations, are evolving.  We are in the midst of a technology revolution!  NRF offered everything from robots enhancing the customer experience to wearable technology improving the effectiveness of in-store teams.  The pace of change in how retailers go to market (omni-channel retailing...

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What Hosting a 70s Holiday Party Taught Me About Customer Experience

What Hosting a 70s Holiday Party Taught Me About Customer Experience

My wife has wanted our family to host a themed holiday party for years. But not just any old theme: a 1970s Thanksgiving. While we’ve enjoyed many traditions in our family for years, we thought it was time spice it up. Discussing ideas with family, we rallied around a clear and simple 1970s theme that created a unique experience for our guests. If we were going for a theme, we couldn't do it...

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Election 2016: A Presidential Case to be a Customer-Centric Organization

Election 2016: A Presidential Case to be a Customer-Centric Organization

Congratulations! You made it! It’s been a long, grueling season of campaigning, debating, speaking, and – FINALLY! – voting. Just like politicians, companies make promises to their customers on a daily basis – their brand promise. And just like politicians, some companies deliver on their brand promise…and others, unfortunately, do not.…

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Key Takeaways from Dreamforce ’16

Key Takeaways from Dreamforce ’16

The dust has just settled on Dreamforce ’16 (DF16). Once again it was the perfect combination of business summit, tech convention, and rock concert that we’ve all come to expect. Whether you were able to attend this year or not, here are some of the observations that I took from a very packed agenda… AI is here.…

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People, Partnerships, Technology: How Lollapalooza is defining the Tune of Customer Experience

People, Partnerships, Technology: How Lollapalooza is defining the Tune of Customer Experience

Fall is officially upon us here in Chicago and with it comes an end to summer, or as some would say, an end to festival season. Chicago is home to many outdoor music festivals over the summer; the biggest and most recognizable being, Lollapalooza. This year Lollapalooza celebrated its 25th anniversary: showcasing 170+ artists and drawing crowds larger than 300,000 music enthusiasts and...

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Top 5 Apps for Consultants

Top 5 Apps for Consultants

How many apps do you have on your phone? How many of them do you consistently use? As someone who is constantly running out of phone storage (yes, I’m upgrading to more storage soon) I have a limited number of installed apps. As of June 2016, there are more than two million apps available for both iPhone and Android users; many of them geared towards increasing productivity.…

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CX from the Classroom: What My Favorite College Professors Taught Me About Customer Experience

CX from the Classroom: What My Favorite College Professors Taught Me About Customer Experience

Coming straight from college into consulting, I’ve learned a lot in my first few months on the job. But recently I realized how my time spent in the classroom translates directly to what I’m learning about excellent customer experience. 1. Stay Receptive Professor Saxena – Management Science Management Science coursework revolves around creating and solving with strong links to economics...

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Customer Relationship: How to create value in a world of decentralized energy

Customer Relationship: How to create value in a world of decentralized energy

Paradigm Shift within the Energy Industry Whether you believe electric utilities are destined to evolve into competitive service providers or distribution system operators, or whether they’ll continue to generate revenue from cost-of-service or performance-based ratemaking, one thing is certain, the industry they do business in will evolve more in the next 10 years than it has in the previous...

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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