How United Airlines Met My Five Necessities in Customer Experience

How United Airlines Met My Five Necessities in Customer Experience

A few years ago, I wrote an article titled ‘Identifying the five key things that matter to the customer regardless of industry’. Customers’ expectations have evolved significantly over the last decade as they have been exposed to different levels of service across a broad range of industries. When a customer’s needs aren’t met, these poor experiences are likely to be shared immediately over...

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AirBnB: How to create a community dedicated to customer experience

Interactive shots of weekend getaways and exotic global destinations, AirBnB’s website will make anyone want to pack a bag immediately. Based off of sharing-economy principles, AirBnB operates on the premise of strangers opening their homes at a reasonable price for a period of time; essentially matching individuals to provide for a need of the other.…

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Chicago, IL 60606
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