Blog Series: The Human Side of Digital Transformation

Blog Series: The Human Side of Digital Transformation

Part 3: The Consumer & Provider Relationship This is the final blog of a three-part series discussing the key contributions of the human element within a digital strategy. The term “digital transformation” can prompt thoughts of a change related event that is purely technology driven; however, the opposite is true. To “go digital” requires a cultural shift that places human collaboration...

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DistribuTECH 2018: All Roads Lead to Digital in Preparing Utilities for an Uncertain Future

DistribuTECH 2018: All Roads Lead to Digital in Preparing Utilities for an Uncertain Future

Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty. Multiple speakers echoed the theme that changes in technology, customer expectations, legislation, new...

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Blog Series – Part 3: DOE’s Grid Resiliency Pricing Rule

Blog Series – Part 3: DOE’s Grid Resiliency Pricing Rule

Identifying Alternative Solutions for Grid Resiliency  In this third blog in a series examining the Department of Energy (DOE)’s Notice of Proposed Rulemaking (NOPR), we will look at other market solutions to enhance grid resiliency. The NOPR argues electric generation resources with an abundant (specifically 90-day) fuel supply on-site are undervalued in terms of their value to the grid.…

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Here’s the deal with digital.

Here’s the deal with digital.

Leading companies across numerous industries are abuzz with going “digital.” At West Monroe, we believe going digital—or digitizing information so it can be transmitted, stored, and analyzed to gain new insights and efficiencies—is a key enabler and accelerator of an organization’s strategy. But what does a utility have to gain from this digital revolution?…

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Three Things to Keep in Mind When Developing Content for Today’s Consumer

Three Things to Keep in Mind When Developing Content for Today’s Consumer

The evolution of technology – and the shift in how we interact with brands – has had a major impact on the expectations of today’s consumer. As marketers and customer experience professionals alike find themselves in this “always on” and “always connected” environment, we need to make sure we are adjusting our digital content strategy to meet the evolving expectations of today’s content...

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Are you Engaged with the Right Customers When Designing your Digital Customer Experience?

Are you Engaged with the Right Customers When Designing your Digital Customer Experience?

We’ve all had the experience of having a mobile app updated or having our organization roll out new software only to ask ourselves, “who created this thing? It’s so confusing!” or “This seems like it was designed by someone who has never had to do…X.” The impacts can be low usage, adoption, calls to the contact center, or users taking their business...

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Acquire or Hire? Taking UX to the Next Level in Financial Services

History has taught us that organizations are better equipped in the marketplace when they focus on their core competency. Banks have historically focused on providing checking and savings account products, credit and lending services, and everything else in between. Today, core banking products are getting more and more difficult to differentiate from bank to bank.  …

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Email: marketing@westmonroepartners.com
222 W. Adams
Chicago, IL 60606
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