Poor Change Management Leads to Dropbox Dropping Services

Over the weekend a company many of us are familiar with landed on the front page for the wrong reasons again, this time likely due to insufficient internal IT policies and procedures.  Last Friday, Dropbox’s service went down, affecting some users for up to 2 days.  Dropbox announced in an excellent post-mortem write-up the outage was due to a bug in a routine server upgrade that was...

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