This is CX Episode 43: Todd Unger, Chief Experience Officer at American Medical Association

This is CX Episode 43: Todd Unger, Chief Experience Officer at American Medical Association

We had the pleasure of speaking with Todd Unger who is the Chief Experience Officer at American Medical Association to talk all things CX: his journey into the CX world, where his role falls within the organization, how he’s been able to achieve executive level support, how he’s creating value, and his pieces of advice for others in the profession.…

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How Customer Demands Impact Warehouse Employee Engagement

How Customer Demands Impact Warehouse Employee Engagement

The distribution industry is going through a monumental shift. Industry disruptors, like Amazon, are constantly finding new ways to change the game. To keep pace with competition and mitigate the risk of lost business, many distributors are fulfilling each unique client request – regardless of how it impacts operations. In many cases, this means putting undue stress on warehouse staff to meet...

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EX is the New CX

EX is the New CX

Unemployment rates are at the lowest levels in 18 years. That’s good news for the economy, and even better news for workers – but bad news for companies trying to recruit and retain talent. Instead of preparing for the next downturn, companies are scrambling to find the people they need to grow their businesses right now.…

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Will Robots Leave Me Jobless?

Will Robots Leave Me Jobless?

Regardless of your role in the workplace today, the thought has probably crossed your mind at least once or twice. Is the Jetsons era finally upon us?  From video phones to robot vacuum cleaners to tablet technology, the Jetsons cartoon that debuted more than 50 years ago has predicted a number of futuristic innovations.…

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Having a Catch with Your Employees

It shouldn’t come as a surprise that employee engagement directly impacts a company’s ability to flourish in the market. Actively engaged employees demonstrate a proven desire to work by going the extra mile for their job, and they understand the strategic objectives of their organization. The goal of this post is to explain the importance of holding employees in the highest...

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Social Media: Your Collaborative Toolbox for Change

Many companies leverage their social media for transformation initiatives to engage with their customers and the general public. However, often times companies forget about the power of also leveraging these tools internally.  While social media can invoke the fear of potentially providing a medium for public outcry and negativity, it can be leveraged to communicate with and support employees...

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